Kildaire Animal Medical Center is seeking an outstanding associate to add to our talented team of professionals! We have a new opportunity for a full-time Veterinary Customer Service Representative.Compensation: $15 - $16 / hour Compensation negotiable based on credentials and experience with a hourly pay rate starting at $15 - $16 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Benefits Include: Health Insurance, Dental Insurance, Vision Insurance 401(k) Paid Parental leave Paid Purrental Leave (when you adopt a new pet) Short- & Long-Term Disability Scholarships to Penn Foster Veterinary Technology program Supplemental Benefits Health Savings Accounts Flexible Spending Accounts Annual Performance Reviews Referral Bonuses Holiday pay Paid Time Off CE Paid Time Off Employee Assistance Program Generous Pet DiscountsUniforms provided, and much more! Job Summary: As a customer service representative, you will be a key player in building relationships and providing experience in serving our clients' appointment and medical needs. You'll have the opportunity to work alongside experienced doctors and technicians and opportunities to grow within your profession!
Job Duties: Greet clients with enthusiasm, answer multi-line phone systemGather patient history/information; educate clients on annual careSchedule daily appointments, organize next day proceduresFile patient documentsOutline costs and fees in a positive light while supporting hospital payment policiesRespond to emergencies when they ariseEnsure the comfort of clients and patients during wait times, explain any delays to clientsWork with technicians and doctors to ensure patients and clients receive the best careJob Requirements: Love for animals and people alikeProfessional demeanor and outgoing personalityAbility to create strong and memorable interactions with every clientStrong relationship building and bonding skills, both face-to-face and over the phoneOrganized and able to multi-task in a busy work settingGreat memory for client and patient names, ability to greet them by nameCommitment to working within a team environmentPositive, will-do attitudeVeterinary experience is preferred but not requiredWhy work at Kildaire Animal Medical Center? Kildaire is a high-quality practice equipped with the latest technology in beautiful and clean facilities. We promote an emotionally intelligent work environment with a positive work/life balance. At Kildaire we invest heavily in our employee's long-term health and happiness!
We look forward to hearing from you, apply today!!