Job Description - VIP Club Services Manager - Conrad Washington DC (HOT0AYMN)
Work Locations
Conrad Washington D.C.
950 New York Avenue NW
Washington 20001
Stay inspired by joining the stunning
Conrad
hotel located in the heart of urban
DC
as our
VIP Club Services Manager !
This stylish and sophisticated Forbes 4-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets. This includes a signature restaurant, rooftop bar, lobby bar, club lounge, and in-room dining.
In this role, you will manage all VIP operations for the property, as well as the team of Ambassadors/Attendants and day-to-day operations of the
Sakura Club.
This will include oversight of Food & Beverage, Rooms, and VIP services for club level guests.
Classification: Full-Time
Shift: Various – must be available to weekdays, weekends, and holidays.
Pay Rate: The annual salary range for this role is $60,000 - $65,000 and is based on applicable and specialized experience and location.
Medical Insurance Coverage Available - for you and your family
What will I be doing?
The Club Services Manager will oversee all day-to-day operations of the
Sakura Club
, including Food & Beverage, Rooms, and VIP services for club level guests:
Hire, train, supervise, direct, coach, counsel, and evaluate the Team Members of the Sakura Club. Communicate effectively, both verbally and in writing, to provide clear direction to Sakura Club Team Members. Observe performance and encourage improvement, where necessary.
Communicate with guests and Team Members using a positive and clear speaking voice. Listen to and understand guest and departmental requests, respond with appropriate action/direction, and follow up appropriately. Remain poised, calm, and alert while serving as a Conrad Brand Ambassador.
Create initiatives to elevate the experiences of VIP and high-end clientele staying within the Sakura Club, as well as provide personalized and unique services to all within the department.
Respond to customer complaints or issues by conducting thorough research of the situation in order to choose the most effective solutions. Make decisions and take actions based on previous experience and good judgement.
Register VIP guests by inputting and retrieving information from a computer system, confirming pertinent information such as number of guests and room rate. Promote Hilton Honors and other brand initiatives.
Develop and implement luxury operating standards for the Sakura Club.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Customer Focus
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
– Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401 (k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
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