JOB PURPOSE: To include but not limited to
Consistently following Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs. Actively marketing VENUE and SELF. Meet minimum requirements of table reservations Assist in developing restaurant database through networking and completing data cards. Building and establishing a personal clientele. Participate in weekly marketing requirements and outings. Guiding guests through all phases of their experience Assist guests with booking VIP table reservations and special requests Develop and maintain relationships with clients and contacts to drive additional business for bottle service Field all sales inquiries for bottle service and table reservations Explain pricing and secure payment for bottle sales Consistently deliver exceptional customer service to every guest Resolve any service issues promptly and professionally Greet guests upon arrival and seat VIP bottle service customers Market and promote events on property Flexibility to perform other job related tasks as necessary Anticipating the guests' needs and responding appropriately with a sense of urgency. Effectively communicating with management, chefs and culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees. Following all procedures and policies set forth by the company, division, department and County health department Following all health and safety regulations. Conforming to the department grooming standards, uniform or attire, and jewelry policy. Other duties as assigned QUALIFICATIONS: (Include equipment knowledge/use) Experience in and ability to meet marketing requirements outlined by management. Experience in and ability to meet social media requirements outlined by management. Experience with social media platforms such as Facebook, Twitter, etc. and active participant in social media Exceptional organizational skills and attention to detail Must have proven track record of personally providing excellent customer service Ability to communicate effectively with customers and team Must be able to obtain and maintain work cards required for this position at all times Must be able to work a flexible schedule Ability to work as part of a team in a high stress & a high-volume environment. Demonstrate experience and ability to work in a dynamic environment that includes frequent change Good communication skills; multilingual is a plus. Ability to read and write in English proficiently. 1 Year experience in marketing nightclubs or restaurants and/or related experience in a Retail or marketing internship or related university marketing course work preferred. Physically able to lift and carry at least 50lbs on a tray or arm service where it applies. Physically able to walk or stand without assistance on various surfaces for an extended period of time. Professionally groomed in a manner consistent with department grooming standards. Extensive knowledge about food and wine and ability to confidently speak on and properly serve such items. Knowledgeable about health and safety regulations. Must have oral and written English language skills. Must be 21 years of age to serve food and beverages in the State of Nevada.
