Web Chat Officer

Job Description:Kraft Heinz is seeking a full-time Web Chat Officer to join our team in San Diego, California. The Web Chat Officer will be responsible for providing customer support via online chat, resolving customer inquiries and issues in a timely and professional manner. This position is at the Associate Level and requires a minimum of 2 years of experience in a similar role.

Responsibilities:- Respond to customer inquiries and issues via online chat- Resolve customer complaints and provide solutions to ensure customer satisfaction- Communicate effectively with customers to ensure a positive experience- Collaborate with other departments to address customer concerns and provide appropriate solutions- Maintain accurate records of customer interactions and transactions- Stay up-to-date with product information and company policies to provide accurate information to customers- Identify and escalate priority issues to management as needed

Requirements:- 2 years of experience in a customer service or web chat role- Driven and passionate about providing excellent customer service- Strong analytical and problem-solving skills- Excellent written and verbal communication skills- Ability to multitask and prioritize in a fast-paced environment- Familiarity with CRM systems and online chat platforms- Proficiency in Microsoft Office Suite

Benefits:- Paid overtime- Paid sick leave- Company transportation

Working Environment:At Kraft Heinz, we are committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement:Kraft Heinz is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to Apply:Interested candidates should submit their applications by June 20, 2024. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.