Web Chat Representative

Job Description:

L-3 Communications is seeking a motivated and passionate Web Chat Representative to join our team in San Diego, California. As an Associate Level position, the ideal candidate should have at least 2 years of experience in customer service or a related field.

Responsibilities:- Respond to customer inquiries and provide exceptional customer service through web chat- Assist customers with product information, troubleshooting, and problem resolution- Utilize negotiation skills to handle customer complaints and provide effective solutions- Demonstrate attention to detail by accurately documenting customer interactions and maintaining accurate records- Collaborate with other team members to ensure a seamless customer experience- Embrace creativity in finding new ways to engage with customers and improve the web chat experience

Requirements:- 2+ years of experience in customer service or a related field- Motivated and passionate about providing excellent customer service- Strong negotiation skills and ability to handle challenging customer situations- Attention to detail and ability to accurately document customer interactions- Excellent written communication skills- Ability to work in a fast-paced environment and multitask effectively

Benefits:- Parental leave- Disability insurance- Paid overtime

Working Environment:At L-3 Communications, we value fresh ideas and inventive solutions. We encourage our employees to embrace creativity and think outside the box to solve customer problems and improve the overall customer experience.

Deadline to Apply:April 24, 2024

Equal Opportunity Statement:L-3 Communications is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.