Web Chat Representative - Remote Work

Job Description:

We are looking for a reliable and driven individual to join our team at Mattel as a Web Chat Representative, working remotely from Dallas, Texas. As an entry-level position, no years of experience are required, making this a great opportunity for those looking to start their career in customer service.

Responsibilities:1. Respond to customer inquiries and provide support via web chat in a timely and professional manner.2. Resolve customer issues and complaints with empathy and understanding.3. Communicate effectively with customers to provide accurate information and assistance.4. Utilize critical thinking skills to troubleshoot and problem-solve customer issues.5. Work collaboratively with team members and other departments to ensure customer satisfaction.6. Maintain a positive and professional attitude at all times.

Requirements:1. Reliable and responsible work ethic.2. Strong drive to succeed and grow within the company.3. Excellent communication skills, both written and verbal.4. Ability to think critically and solve problems efficiently.5. Comfortable using technology and learning new systems quickly.6. Must have a quiet and distraction-free workspace for remote work.

Benefits:- Travel opportunities for top performers.- Disability insurance coverage.- Gym membership reimbursement.

Working Environment:At Mattel, we foster an environment where technology is harnessed to drive innovation and efficiency. As a Web Chat Representative, you will have access to the tools and resources needed to excel in your role and contribute to the success of the team.

Deadline to Apply: April 27, 2024

Equal Opportunity Statement:Mattel is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.