**Job Title: Web Chat Representative - Work from Home**
**Company: Anthem**
**Location: Charlotte, North Carolina, US**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**About Anthem:**
At Anthem, we are committed to improving lives and communities through healthcare innovation. As a leading healthcare company, we believe that our employees are our most valuable asset. We thrive on fostering an inclusive environment that embraces diversity and encourages growth, enabling our team members to reach their fullest potential.
**Job Overview:**
We are seeking a dedicated and customer-oriented **Web Chat Representative** to join our remote team at Anthem. This part-time position requires an individual who can confidently engage with customers through live chat support. The ideal candidate will have a strong sense of reliability and the ability to analyze customer needs effectively. The role demands excellence in time management while navigating a fast-paced and changing work environment.
**Key Responsibilities:**
- Respond to customer inquiries and provide information about Anthem's services through live web chat in a timely and professional manner.
- Analyze customer questions and concerns to provide effective solutions and recommendations that meet their needs.
- Maintain a high level of engagement with customers, ensuring satisfaction with the service provided.
- Document customer interactions and feedback in our CRM system accurately, ensuring essential information is captured for future reference.
- Collaborate with team members and other departments to resolve complex customer issues.
- Participate in ongoing training and development to enhance your knowledge of Anthem's products and services, as well as customer service best practices.
- Monitor and manage chat queues to optimize response times and customer experience.
- Adapt to changing processes, tools, and workflows, embracing new challenges as they arise.
- Contribute to team goals and initiatives by sharing insights and suggestions for improved customer engagement and service delivery.
**Requirements:**
- **Education:** High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
- **Experience:** Minimum of 3 years of experience in customer service or support roles, preferably involving live chat or online communication platforms.
- **Skills:**
- Exceptional verbal and written communication skills with a focus on clarity and professionalism.
- Strong analytical skills to assess customer issues effectively and provide appropriate solutions.
- Proven time management abilities with a track record of meeting deadlines in a fast-paced environment.
- Proficiency in using chat support tools, CRM systems, and general computer applications.
- **Personality Traits:**
- Confidence in engaging with customers and delivering accurate information.
- Reliability in attendance, ensuring consistent availability during scheduled shifts and responsibilities.
**Benefits:**
- Paid Sick Leave: Take care of your health without worrying about lost income.
- Retirement Plan: Invest in your future with our company-sponsored retirement options.
- Company Transportation: Access to transportation options for business-related activities.
**Working Environment:**
- Must thrive in an adaptable environment that embraces and navigates change seamlessly.
- Ability to work independently while being an integral part of a remote team.
**Application Deadline:**
- Please submit your application by September 29, 2024.
**Equal Opportunity Statement:**
Anthem is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage individuals from all backgrounds to apply and look forward to seeing how your unique perspectives can contribute to our team's success.
Join Anthem and be part of a team that is dedicated to transforming healthcare and improving lives. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
