Company Description 8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars.8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use.Job DescriptionThe Deployment Engineer 2 (DE2) is responsible for carrying out the successful deployment of 8x8 Unified Communications services both directly, and through the utilization of 3rd party resources. DE2 will collect detailed customer requirements, write System Design Document, configure 8x8 and 3rd party product features and services, train administrators and end users, and troubleshoot deployment issues during cutover. The Deployment Engineer 2 also assists customers with the integration of 8x8 systems and hardware with their legacy systems, including network equipment, databases, and ancillary devices such as overhead paging equipment and door strike systems. Throughout the deployment phase, DE2 works closely with Sales, Project Management, 3rd party technicians and the customer's IT staff, in order to create and carry out deployment projects according to schedule, working both onsite and remote, from 8x8 headquarters.Responsibilities:Provides hands-on technical assistance to customers, resellers, vendors and prospects of 8x8Participates in the Project Management Call, as well as the Design Review Meeting with Sales, Engineering, and Project Management team membersUpdates System Requirement DocumentIdentifies design issues and follows-up with the Project Manager for resolution with the CustomerConfigures PBX, call flows, user profiles and call management featuresPerform site surveys and network validationEnsures that System Design Document and deployed solution meets customer's specific requirementsDuring cut-over, tests system and ensures proper routing of calls, including performing troubleshooting and escalation as necessaryProvides technical assistance for field technicians during installation and cut-overProvides on-site and remote training of customers administrators and end usersImproves customer success by improving deployment processes, and by contributing to the improvement of tools and systems used to support a variety of deployment tasks.Responsible for staying abreast of current Telecommunications, UC, Contact Center, VoIP technologies and industry trendsProvides full documentation of the deployment to assist in the successful transition of the customer to our support teamsQualificationsBachelors degree or equivalent7+ years experience in deploying communication systemsExperience in configuring and supporting VoIP systemsWorking knowledge of telephony, PBX, SIP Trunking and UC technologyExperience configuring routers, troubleshooting LAN/VoIP systemsAbility to manage multiple projects simultaneouslyDemonstrated ability to take ownership of deployments through successful completionExcellent interpersonal skills demonstrated in a customer facing environmentStrong organizational and problem solving skillsAbility to work independently as well as in a team environmentFlexible schedule to accommodate travel and off-hour deployment requirementsAdditional InformationTo apply, please click the link below. If the link does not work, please send your resume to jobs AT 8x8.com (please specify the job title in your email).Notice to Search Firms and Staffing Agencies8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.All your information will be kept confidential according to EEO guidelines.
