Summary
At AAA our branches are where we make good on our promises to our Members & Team Members. A successful Member Experience Branch Manager has a highly developed understanding of how to utilize all branch resources to deliver Legendary Member experiences, fosters a team culture of performance excellence with heart, and is operationally disciplined around company processes and controllable expenses. This position is responsible for supervising all operational and sales functions of a branch. A Manager's responsibilities include supervising branch operations, the developing and execution of sales and marketing strategy, driving results to meet all branch objectives, and champions individual Team Member engagement and development. Final success is defined as exceeding our Member's expectations, growing our business with a forward thinking strategy, and growing our people.
Essential Functions
Champions and exhibits our guiding principles and core values of AAA
Recruiting, training, onboarding and development of branch Team Members
Individual goal setting, Team performance feedback, evaluation and performance documentation.
Ensures each Team Member has an individual development plan and provides mentorship supporting their growth objectives
Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy
Supports building a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and acting on tough performance issues early with managerial courage.
Drive for results to achieve all branch objectives
Develops and executes against a business plan managing strategies that supports branch growth
Analyzes branch reports, and internal performance statistics to accurately forecast results.
Champion of Community Impact developing a network of relationships within community and leading branch participation
Provides feedback to assist in overall process improvement, competitive positioning, and regional strategy
Ensures compliance with AAA policies, procedures, standards and regulations
Steward of all branch resources and expense budget compliance
Knowledge/Skills/Abilities
Demonstrated track record of successful business decision making, planning, and problem solving
Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
Ability to work cross-functionally across many business units and functions
Ability to write and execute business and financial plans
Excellent planning and project management skills
Strong change management skills and the ability to operate in an environment of ambiguity
Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends, key drivers of business revenue
Outstanding sales and Member service skills and the ability to transfer these skills to others
Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides)
Education & Experience / Licenses & Certification
Bachelor Degree in related field
Valid Driver's License
P&C License ( Preferred )
Insurance industry knowledge helpful but not required
+2-3 yrs. Management experience
We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $95,903.00 - Mid: $119,984.00- Max: $144,067.00
#J-18808-Ljbffr
