Academic Technology Manager Available Title(s):
486SA-NN_CS_NPS - IT System Administration - Manager Business Title:
Academic Technology Manager Employee Type:
Classified Time Type:
Full time Position Term:
12 Month Position Details: Summary of Duties:
The Academic Technology Manager manages the technology and technology support for the Pullman General University Classrooms (GUCs). In this role, you will oversee the hardware, software, space, and human capital resources for the delivery of mission-critical academic instruction on the Pullman campus.
You will be responsible for long-term, high impact decisions such as design, setup, configuration, and maintenance of the academic environments. This position collaborates with Pullman campus leadership, and WSU system constituents, to ensure classrooms are set up correctly to best utilize technology and ensure the seamless delivery of instruction to Pullman students. Collaborating with the provost-led General University Classroom (GUC) committee, you will make strategic decisions on the best use of financial state appropriations to maintain the highest service delivery to students. You will use project management principles to generate and approve specifications and design requirements, prepare cost estimates, make purchase recommendations, review budget allotments, and manage expenditures.
You will supervise a team of people who assist with daily operations, troubleshooting and resolving hardware, software, and network problems. This includes both on-site and remote technical support. The manager will develop training programs and step-by-step guides so that team members can quickly identify and resolve problems. Working with the team, you will identify areas for improvement that will have the highest impact on the students and faculty.
You will conduct an annual review of classroom technology services and needs based on new initiatives, new policies, and new or revised procedures. In addition to the Pullman classrooms, you will work with colleagues on other campuses to standardize practices and create compatible classroom technologies across the WSU system. Required Qualifications: A bachelor's degree in information technology or a related field and 6 years of experience. Any combination of relevant education, professional certification, and experience may be substituted on a year-for-year basis.
Preferred Qualifications: At least four years of relevant experience in a senior-level role.
Demonstrates advanced knowledge of Academic Technologies and Information Technology principles, practices, procedures, and systems thinking.
Ability to work autonomously or as part of a team in both physical and remote modalities.
Ability to present ideas, concepts, and instructions in a clear and concise manner.
Capable of building consensus, cooperation, and soliciting feedback from key stakeholders for campus and system-wide Information Technology projects.
Capability to develop new techniques, concepts, and theories and integrate the techniques, concepts, and theories into strategic and operational practice.
Possesses the skill to serve as the technical project lead for both campus and system-wide projects.
Demonstrated customer service focus.
Experience managing, troubleshooting, and resolving specialized hardware and software systems, with the ability to rapidly identify and resolve issues. Experience writing code.
Additional Information: Area/College:
Pullman Integrated Academic Technologies (PIAT)
Department Name:
Information Technology Services
City, State, Zip:
Pullman, WA 99163
Department Link: Monthly Salary:
Range IT08 | $7,648 to $10,289 (Step A - M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28 . WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the summary of benefits offered by WSU for classified staff and Total Compensation .
Overtime Eligibility:
Overtime Ineligible
FTE: 100%
This is a permanent position. Posting Close Date: Applicants must submit their completed application by Sunday, May 12, 2024 at 11:59 p.m .
Background Check:
This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 , engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.
Application Instructions:
Applicants must upload the following required documents to their online application. External candidates , please upload all documents in the 'Resume/CV' section of your application. Internal candidates, please upload all documents in the 'Resume/Cover Letter' section of your application. Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if possible. Applicants will be requested to provide contact information for professional references within the online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
Required Documents: Resume
Cover Letter
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: (v), Washington State TDD Relay Service: Voice Callers: ; TDD Callers: , (f), or .
To apply, visit Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.
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jeid-7550bc6e5a21d04bb04db9165d6f75b6 About Washington State University
Washington State University is a public research university committed to its land-grant heritage and tradition of service to society. Washington State College was established in 1890 as a land-grant institution. It has become a distinguished public research university, but its mission remains rooted in accessibility and public service.For more than 130 years, we have strived to unlock possibilities by empowering students, faculty, and others to create a world where all people can thrive.In that spirit, our community welcomes scholars from around the globe and prioritizes equitable opportunities for all.
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