Account Coordinator Collections

Job summary
Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success.Looking for thoughtful problem-solvers with big hearts and confident communication skills to join our Customer Advocacy department as Account Coordinators on the Collections and Recoveries team.Ability to work 100% remotely or at our office in Richmond, Virginia - or a little bit of both!
Job seniority: entry level
Responsibilities
• Serve as the voice of Mission Lane via live customer phone calls in a virtual call center environment.• Approach customers who have fallen behind on payment with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans.• Make a real difference in the lives of people working hard to build or rebuild their credit.
Requirements
• 1+ year(s) customer service experience in any industry.• Sales or negotiation experience, or the ability to speak persuasively.• Curious, use good judgment, and can quickly process situations to find solutions.• Great listener and find it easy to connect with others and build rapport.• Stay calm during conflict and recover quickly from difficult conversations.• Strong written and verbal communication skills.• Tech-savvy and comfortable learning new software.• Growth-minded, a fast learner, and use constructive feedback to learn and improve.• Adept at handling change and enjoy a fast-paced, dynamic work environment.
Benefits
• Ability to work 100% remotely or at our office in Richmond, Virginia - or a little bit of both!• Competitive hourly rate + bonus potential• 20 days PTO + 6 paid company holidays• Medical, dental, and vision coverage, including a 100% company-paid employee-only option• All IT equipment provided for you• $40 per month Internet Stipend• $100 per month (after tax!) Thrive Stipend - to use in any way that helps you thrive• Paid parental leave after 6 months