Join us as an Account Director, where your expertise in digital solutions and strong technical knowledge will be essential in crafting and executing direct marketing strategies for some of the world's most admired brands. This senior-level opportunity is well-suited for a strategic thinker with exceptional leadership skills, capable of managing substantial projects and fostering effective collaborations with market and regional leaders.
In this role, you will be responsible for developing and delivering enablement programs that significantly enhance business outcomes. If you are recognized for your ability to lead teams and drive innovation, this position offers the opportunity to influence our clients' success on an international scale and achieve professional growth.
What will your day look like?
In the role as Account Director, you will be responsible for organizing and managing one of our large international clients. In the day-to-day business, you will be expected to lead the team and manage the client roadmap, so strong people skills and a strategic mindset is a must. Furthermore, you will play a central role throughout the entire project lifecycle, where you will make use of your strategic thinking and management skills as well as tackle more hands-on tasks. A solid technical understanding and a strong passion for digital solutions is essential, as you will work closely with our developers and the client's development/technical stakeholders.
More specifically, your tasks include:
Provide superior customer service and amplify client business opportunities while achieving client and VML KPIs.
Collaborate with the Client Service Director / Client Partner on strategic initiatives and roadmaps to enhance operational efficiency.
Cultivate a strong client partnership, serve as the primary escalation contact, and ensure clients are well-informed about progress and expectations.
Lead the creation of project scopes, budgets, and plans, ensuring on-time, within-budget delivery, and synergistic solutions across multiple inquiries.
Oversee project execution with vigilant risk mitigation and a commitment to high-quality outcomes.
Stay ahead of industry trends and disseminate insights to the team to foster collective expertise.
Guide both internal and external meetings and participate in financial reporting in partnership with the finance department.
Direct team performance management, delegate tasks effectively, and drive strategic recruitment, training, and resource planning for sustained growth.
Who are you going to work with?
You will be the linchpin in a network of closely coordinated project managers, developers, data scientists and experience designers. You will get competent teammates from all around the world, who always go the extra mile to help one another. We are a flat organization that loves growing the talents of our people, and many of our people have been at the agency a decade or longer.
What do you bring to the table?
You are an easy-going person with a proactive and positive mindset. You work to deliver the best possible outcome despite any challenges that arise. As you will be managing several projects simultaneously, you are an organized person who can keep perspective while showing great attention to details.
In addition, you have:
5+ years of experience as a CRM account director or similar.
Extensive knowledge of what working with data, technical projects, and marketing automation platforms entails.
Experience with strategic management and implementation of IT projects within CRM, web, and/or marketing automation.
Ideally you also have experience with either Salesforce Marketing Cloud or Adobe Marketing Cloud.
Experience with project management and hence the ability to lead and support project managers on your team.
Experience balancing time across multiple team members and the ability to keep calm and composed in times of stressful situations.
The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently.
Great communication and presentation skills in English. It is vital for this role, that you can communicate complex topics in a clear and understandable manner.
Please note that traveling is expected as the client requires face time.
A leader in personalized customer experiences
VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.
A global network
We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.
At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
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