Account Director Hybrid - Boston or CHI based (3 days/week in the Boston or CHI office).
*Please do not apply if you are not able to go to our CHI or Boston office 3x/week. About Profitero: Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 70 million products daily, across 700 retailers and 50 countries, helping brands optimize search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now's an exciting time to join our fast-growth business.
Profitero has recently joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, infusing our business with significant product development resources and investment. This partnership positions us to be a true end-to-end partner for helping brands maximize eCommerce market share and profits.
Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.
Overview: The Account Director is responsible for retaining and expanding a set of Profitero's largest customers. In this role, you will develop and execute on the strategic direction for each account ensuring high NPS and hitting account growth targets by selling across the services and software portfolio. The Account Director will have only 2 - 3 strategic growth accounts of their own and will be a senior member of the Account Management Team. In addition to owning their accounts, they will have 2 - 3 junior team members reporting to them, acting as senior sponsor on their accounts. This person will be responsible for coordinating account activities across regions and acting as the connective tissue between the customer and Profitero. The ideal candidate has a proven track record of success managing complex global accounts, driving upsell and cross-sell revenue and the ability to build executive level relationships.
Who you are: 8-10 years of enterprise account management experience A successful track record of managing a portfolio of large global accounts within the eComm, technology or CPG space. Ability to develop and execute on account plan strategies that result in high NPS and net expansion rates. A collaborative leader with gravitas to lead and influence regional and cross-functional teams who map to assigned accounts. Outstanding collaboration and communication skills; verbal and written. Ability to drive executive level engagement and is seen as a partner & thought leader to their business. Ability to perform and thrive in a fast-paced, high-intensity environment; able to think strategically and execute tactically. High "do to say ratio" with strong integrity. Intrinsically motivated with strong intuition of key players on the client side that we may not be engaging with frequently enough (or at all). What you'll do: Directly own 2 - 3 strategic accounts, with support from junior team (3M+ ARR). Manage 2 - 3 junior team members and act as senior sponsor on their accounts. Own responsibility for accounts GRR, NRR and NPS. Coordinate across all markets/segments, unifying strategies, opportunities, adoption and outcomes. Responsible for account value attainment, growth and owning the renewal process. Maintain and grow relationships to ensure proper mapping. Lead with a deep understanding of Profitero, our products, services, partners, and eCommerce industry. Ensure a deep understanding of the client's business and key outcomes, translating them into strategic success plans that drive client's KPIs. Build & close pipeline across all markets, driving complex contract negotiations and managing sales process. Drive client Top 2 Top/Executive meetings. Lead quarterly customer business reviews. Consistently demonstrate a passion for Profitero's core values. Why you want to work at Profitero: Profitero cares about its employees. As a company we feel that as our employees are always going the extra mile, so should we. That's why we offer fantastic benefit packages to our employees, including:
Rich Health Dental & Vision plans. Smart, genuine and cool people work here. Competitive salary ***commensurate with experience. 401K plan with match. Flexible PTO. Commuter benefits. Employee Assistance Program (EAP). Free on-site amenities including office snacks, coffee barista, beer & wine. Access to Personal Learning Development Library. Publicis 'Work Your World' initiative: every employee will be able to work from any of the 100+ countries where Publicis operates, for six weeks a year. Volunteer opportunities. Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.
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