Full job description Job Description
Who we're looking for
Zendesk is hiring! We're looking for a motivated self-starter who has a consultative sales approach, provides excellent customer experience, and offers polished presentation skills. As a SMB Account Executive, you will be responsible for crafting, leading and closing net new sales opportunities & handle existing accounts within the United States.
Ideal candidates will possess a consistent record in Software / SaaS sales along with outstanding interpersonal skills. As an Account Executive, you love hunting for new opportunities and are able to close new accounts while developing existing customer relationships. You have a passion for building and maintaining broad relationships, developing opportunities, and working cross-functionally within Zendesk. You are a creative, out-of-the-box problem solver who is able to articulate Zendesk's platform vision. You can sell at the most strategic level and form strategies for winning customers on board along with being a trusted advisor. You are also fun and love being part of a team that sells together!
What you'll be doing
Exceed activity, pipeline, and revenue goals on a monthly and weekly basis Prospect for potential customers using various direct methods such as cold calling and indirect approaches such as networking (using tools like LinkedIn, Sales Navigator, Lusha, and Outreach) Generate new business and demonstrate the ability to grow an extensive, qualified pipeline Become a guide on Zendesk's products and conduct discovery calls, presentations, and demos with prospects and customers Weekly and monthly reporting on sales forecasts Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce What you bring to the role
Bachelor's degree with 3-5 years of full-cycle Sales experience within the Software / SaaS industry Consistent track record of success against quota at the SMB level Fluency in English is required, along with excellent communication Real passion for technology and the ability to learn about tools and processes quickly Outstanding organizational and multi-tasking skills, while handling high volumes of opportunities simultaneously Ability to grow in a fast-paced environment, move quickly, think strategically and be superb at tactical execution Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
The US annualized OTE (On Target Earnings) range for this position is $99,000.00-$149,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
