GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally. From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com. Job Summary As the primary conduit to the client, the Account Lead is responsible for ensuring client satisfaction by developing and nurturing excellent client relationships, managing client expectations, and achieving the goals established by the client and the organization. This individual resolves client queries, liaises with Operations to secure client resources, helps compile and present project reports and ensures project teams complete workflows within time, budget and quality parameters. This role involves the daily management of all client deliverables for one or more accounts and must leverage working relationships across the client's team, the internal team, the company and various agencies.
An Account Lead's primary outputs include:
·Act as the "connector" between client, internal teams and partners
·Act as primary liaison with client upper management and maintain positive working relationships to understand customer's goals, objectives, and direction
·Communicates alignment between projects and account or client-level initiatives, proactively identifies opportunities
·Demonstrate a holistic understanding of and ability to articulate GP's profile, offerings, and value proposition for all GP operating groups
·Proactively develop creative solution proposals based on a thorough understanding of customers' business processes
·Act as an escalation point for all project related issues and undertake aggressive measures to aid and assist in problem resolution
·Provides leadership and motivation to the entire administration and delivery team to ensure that the client's needs are met
·Keeps project team, management and operations informed of project schedules, budget, scope and project risks and takes efforts to manage and minimize project risks
·Effectively manage multiple priorities
·Work with subject matter experts to support deliverables
Essential Duties and Responsibilities ·Clearly and concisely articulate project or program structure and goals
·Cultivate and nurture new and existing client relationships with the account
·Communicate understanding of the programs and projects
·Upon client intake request, draft preliminary budget range, document client's expectation for timing and estimate project resource needs
·Ensure project milestones are met and deliverables are on time, on/under budget and meet/exceed client expectations
·Maintain visibility to projects and forecast financials as well as obstacles
·Helps prepare the project team for internal and external team meetings and presentations
·Lend ad-hoc support to various project teams, as necessary, during project implementation
·Report feedback, concerns, comments and questions from the client to the project team
·Travel to and work in the company's office to attend meetings or travel to the client's office for meetings
·Continuous education regarding learning and development industry trends
Qualifications ·Working in the automotive industry, working with dealerships and the Field organization are a plus
·Working directly with multiple clients for more than 2 years required
·Bachelor's Degree in related discipline preferred
·Microsoft Office Suite including MS Teams, Excel, PowerPoint, Word and SharePoint required
With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter. GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class. #LI-SV1
