Job Description: Account Manager
Remote*
Cities:
Los Angeles, CA
New York, NY
Chicago, IL
Salt Lake City, UT
Austin, TX
Note: This position is a remote position. However, given the frequency with which Nostra hosts in-person events for its clients, exclusively candidates from the outlined metro areas will be considered.
Company Overview:
Nostra.ai is a fast-growing B2B SaaS company focused on providing technical excellence to ecommerce brands. Our cutting-edge product suite is centered around Nostra's Edge Delivery Engine, which uses smart caching and nearly 300 servers around the world to drastically reduce latency and improve conversion rates.
Nostra serves over 100 clients across the Shopify and Salesforce Commerce Cloud ecosystems and is expanding at breakneck speed. Current customers include Jolie, Glamnetic, and Cozy Earth.
Backed by leading investors including Crosscut Ventures and Signal Peak, Nostra's dynamic team is growing quickly and seeking a gifted head of marketing to join us in our mission and contribute to our continued success.
Role Overview:
As an Account Manager at Nostra.ai, you will be responsible for building and maintaining strong relationships with our clients. Your primary objective will be to understand their business needs, ensure their satisfaction with our products and services, and identify opportunities for upselling and expansion. You will serve as the main point of contact between clients and internal teams, coordinating efforts to deliver exceptional value and support.
Working closely with our Customer Success Managers and Customer Success Engineers, you'll be at the front lines of our client relationships. Join our growing team for the opportunity to master eCommerce/web performance and become an expert in Shopify, Salesforce Commerce Cloud, and the rich app ecosystems of both platforms.
Responsibilities:
Client Relationship Management: Cultivate and nurture relationships with assigned clients, understanding their unique requirements and objectives. Regularly engage with clients to assess satisfaction levels, address concerns, and identify opportunities for improvement. Act as a trusted advisor, providing insights and recommendations to help clients maximize the value of our solutions.
Account Growth and Retention: Proactively identify opportunities for upselling and cross-selling additional products or services to existing clients. Develop account growth strategies tailored to each client's needs and business goals. Implement retention strategies to minimize churn and maximize client lifetime value.
Collaboration and Coordination: Serve as the liaison between clients and internal teams, ensuring clear communication and alignment on project objectives and timelines. Collaborate with customer success, sales, marketing, and product development teams to deliver customized solutions that meet client needs. Coordinate client onboarding, training, and ongoing support activities to ensure a smooth experience.
Performance Tracking and Reporting: Monitor key performance metrics, including client satisfaction scores, retention rates, and revenue growth. Generate regular reports on account health and performance, highlighting successes, challenges, and areas for improvement. Use data-driven insights to optimize account management strategies and drive continuous improvement.
Requirements:
2+ years of client service experience
Experience using CRMs like Salesforce and Salesloft
A proactive nature and comfort with sales-driven metrics, ability to identify client pain points and create solutions
Experience with eCommerce sites preferred but not required
Excellent written and verbal communication skills, both internally and with customers
Strong attention to detail
Excellent critical thinking and analysis skills
Compensation :
The compensation package for this position includes an annual salary of between $70,000-$80,000 per year, commensurate with qualifications and experience. In addition, we offer a comprehensive benefits package, including health insurance, retirement plans, and outsized opportunities for professional development and growth.
Apply today and help us shape the future of e-commerce optimization!
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