It's an exciting time at Crossbeam. Over five years post-launch, we have more than 17,000 companies using our platform, raised more than $100M of venture capital from leading VC firms like Andreessen Horowitz, Redpoint, FirstMark, and Salesforce Ventures. Best of all, we're just getting started. In a market full of uncertainty, we are fortunate to have an unwavering long-term vision and the funding to see it through at full speed.
Crossbeam is the first and largest Ecosystem-Led Growth platform, We act as an escrow service for data, allowing companies to find overlapping customers and prospects with their partners, while keeping the rest of their data private and secure. Companies use this data to sell more effectively, market to the right audiences, and build the right products. This has created an entirely new way of doing business called "Ecosystem-Led Growth" or ELG.
As an Account Manager, you will own a book of business, and your goals will be the retention and revenue expansion of Crossbeam accounts. You will have a consultative and dynamic approach, be comfortable embracing change, be a true team player, and love working with our growing customer footprint. You will be focused on renewing customers, upselling existing product lines, and cross-selling new products with Enterprise and Mid-Market sized accounts. You will focus on understanding your customer's needs, helping them realize value and achieve their business objectives. As we expand Crossbeam's product features, you will develop a deep understanding of the value they create for customers and translate that to account expansion.
Your work will expand our lead as the industry leader in ELG and create great experiences for our customers.
Responsibilities include:
Expansion & Renewals. Own expansion and renewal numbers for the company. Work closely with customer success to identify areas for growth within your book of business.
Customer Advisor . Have a consultative mindset and build a deep understanding of our customers' needs. Use that trust to advise them on new use cases and identify new opportunities with current customers.
Account Management Strategy . Work with AM leadership to develop a strategy to ensure our customers are realizing value and Crossbeam is helping them achieve their goals.
Customer Feedback . Collaborate with Customer Success and Product teams to ensure we're delivering a smooth customer experience and factoring in customer feedback.
Product Expertise. Develop and maintain a deep understanding of the Crossbeam product and the value it delivers, staying current with new releases to translate their value to your book of business.
Cross Functional Collaboration. Work closely with customer success, revenue, & legal teams to best support your customers and ensure account growth.
These are some of your traits:
You have at least 4 years of relevant work experience in a closing role, preferably in SaaS.
You have carried an expansion or upsell number as part of your quota.
You are passionate about business technology. The problem that Crossbeam solves — and how we are solving it — excites you. Geeking out about it will come naturally.
You believe in Ecosystem-Led Growth, and understand the positive impact that partner programs can bring to helping go-to-market teams generate more pipeline & revenue.
You know what it means to crush your quota and you chase that excitement.
You are confident because you know your stuff. You are comfortable speaking with the highest levels of an organization with tact, sincerity, and accuracy.
You speak your mind, and have no issue raising concerns with company leaders, but are also able to "disagree and commit" when things don't go your way.
When you don't know how to do something, you'll admit it and make a quick assessment of whether it's something you can figure out, if you'll need help, and where that help should come from.
You have well-honed sales chops but are humble enough to always be learning from those you encounter.
You just read this whole list and got more excited than concerned.
Interview Process
We go through the same interview steps for all AM candidates to ensure equity in our hiring process. Our process is designed to learn as much about each candidate as possible, as well as to give candidates access to our team and learn about what it's like to be a team member at Crossbeam. Topics will range from technical skills to problem-solving approaches and collaboration.
Process
Call with recruiter
Call with hiring manager
Deal review - walk us through an important deal you've closed
Individual interviews with core team members
Benefits
This is a salaried* role + variable. In addition, Crossbeam offers:
Health Care Plan (Medical, Dental & Vision)
Flexible PTO Policy
Parental leave
Stock Option Plan
401k Plan + Match
Learning & Development Budget
Remote Work Options
Generous Wellness Stipend
FSA
*This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to Crossbeam. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. In Colorado, Connecticut, Nevada and New York City the standard base pay range for this role is $70,000- $100,000 Annually + variable pay. This base pay range is specific to Colorado, Connecticut, Nevada and New York City and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
HOW WE WORK
This role can be based anywhere in the US
Crossbeam has always been committed to building a remote-flex culture, even before the pandemic. We have a founder footprint in the Philadelphia area and team members distributed across 20 + states and several continents. The majority of our collaborative work happens on Slack and Zoom.
As long as travel is safe, we'll celebrate with non-mandatory team offsites and events a few times a year & team meet ups at manager's discretion.
OUR VALUES
Trust is our business.
We create value by building trust in our company, our team, our technology, and our network. Never let anything compromise that trust.
Feed the Network.
Our customer network is our most valuable asset. Prioritize its growth.
Equity.
We will build a workplace that ensures everyone access to the same opportunities to share in our success.
This is Fun.
Few people are lucky enough to do what we do. Follow the fun in every step of the journey.
Crossbeam's core value of Equity sits at the heart of our hiring process, and we're proud to be building a culture where differences are valued. Applicants from diverse and non-traditional backgrounds are strongly encouraged to apply. We recruit, employ, train, compensate and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender, disability, age, or veteran status.
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