Description
Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine's Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.
Job Overview
We are seeking a dynamic and customer-centric Account Manager to join our team. The primary goal of this role is to ensure our customers' success by fostering strong relationships, understanding their needs, and driving value from our products/services. The Account Manager will be responsible for managing a portfolio of clients, ensuring their satisfaction, and facilitating growth and retention.
Key Responsibilities:
Manage business-related escalations from clients.
Coordinate with other departments to ensure a positive client experience.
Work closely with customers to ensure they are effectively utilizing our products/services.
Identify opportunities to enhance their experience and drive maximum value.
Show ownership of client escalations assigned to you.
Share the voice for customers internally, collaborating with other teams to address issues and improve our offerings.
Proactively identify opportunities for upselling and cross-selling additional products/services.
Ensure high customer retention rates.
Gather and analyze customer feedback to continually improve our products/services.
Provide regular updates on customer health and satisfaction through our Customer Success platform.
Required Skills and Qualifications:
Bachelor's degree in a relevant field (business, marketing, or similar).
Proven experience in an Account Manager role or equivalent, with a track record of increasing customer satisfaction and retention.
Strong communication skills, both written and verbal.
Excellent problem-solving and analytical abilities.
Ability to understand and communicate technical concepts.
Detail-oriented and organized.
Customer-centric mindset with a passion for delivering exceptional customer experiences.
Experience with Customer Relationship Management (CRM) software (Salesforce, Gainsight, ServiceNow).
Preferred Skills:
Familiarity with MSP industry.
Project management skills.
Ability to work collaboratively in a team.
Adaptability and a willingness to learn and grow.
Enthusiasm for staying up-to-date with industry trends and best practices.
Salary Range for this position (depending upon experience):
This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.
What you'll love about Coretelligent:
We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement.We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!
Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.
Perks: Fourteen holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 standup desk allowance, and other health & wellness perks.
Equal Opportunity and Accessibility Commitment.
Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more, focusing on creating an inclusive workplace. At Coretelligent, diversity is valued beyond compliance, ensuring that every team member feels valued, respected, and supported. We strive to create a work environment where everyone can thrive and be their authentic selves.
We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [insert appropriate contact] for necessary arrangements.
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For information about the right to work, click here for English or here for Spanish.
E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.
As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.
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