General Purpose: By utilizing TEN (Transportation Equipment Network) approach in understanding our customers' needs and working together for the best solution, we will increase revenues of all types of equipment and services offered by TEN. Our goal is to exceed customer expectations by ensuring all sales and marketing efforts are geared towards total customer satisfaction. Account Managers work within the boundaries of established policies and procedures to enable the company to meet its goals.
Every Account Manager is responsible for maximizing opportunities with existing assigned accounts as well as prospecting for new business within their appointed territory.
Core Functions: Account Manager Purpose: attain new business sales objectives and maintain existing account base by analyzing account potential; initiating, developing, and closing sales; recommending new applications and sales strategies.
- Every TEN employee is expected to take care of their health and work safely at all times for themselves, their families and the safety of their coworkers
- Understand and comply with Star's Core Values and company polices in everything you do at TEN
- Demonstrates efficient time and territory management including skills such as segmentation and assessment of "fit" with the Star business model
- Identifies development potential in accounts by studying current business; identifying and evaluating additional needs; analyzing opportunities.
- Initiates sales process by building relationships; qualifying potential; scheduling appointments.
- Develops sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services.
- Closes business with a consultative approach and continues the relationship for the life of the partnership.
- Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
- Updates job knowledge by participating in educational opportunities; reading
professional publications; maintaining personal networks; participating in professional organizations.
Supervisory Responsibilities: - The Account Manager does not currently have a formal supervisory role
Qualifications: - Bachelor's degree from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience
- Knowledge of the trailer industry a definite advantage.
- Capable of using TEN's selling model and respond to coaching on our approach.
- Possess a valid driver's license and maintain insurability through TEN's insurance carrier
- Ability to read, analyzes, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Proficient in PowerPoint, Excel, Salesforce, Word, Outlook.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- This position requires frequent overnight travel; all prospective employees must pass a background check, drug screen, have a valid driver's license and be insurable.
Physical Demands & Work Environment: - While performing the duties of this job, the employee is regularly required to talk, hear and listen; sit and use hands, and fingers; stand, walk, and occasionally reach with hands and arms
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. The noise level in the work environment is usually moderate
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions