Description
Martindale-Nolo is seeking a driven, self-starting Account Manager to further develop our client services and support functions. Our Account Managers are responsible for developing long-term relationships with key legal clients, advocating on their behalf and fostering their success using Martindale-Nolo's existing advertising websites. We value confident, detail-oriented individuals that arrive at Martindale-Nolo each day with a positive attitude.
What you will do in this role:
Manage an average of 200 clients while providing the highest level of customer service and support.
Provide education and develop opportunities on Martindale-Nolo products and services.
Maximize and grow a book of business with target opportunities for up-selling/cross-selling additional Martindale-Avvo products and services.
Provide strategic consultative marketing advice while assisting clients in the optimization of their Martindale-Nolo profile and advertising.
Responsible for turning cancellation requests into retained clients.
Ability to analyze and interpret data such as performance metrics and historical trends.
Maintain existing relationships with a focus of continuously building new business.
Advocate on behalf of and assist all Martindale-Nolo customers to the highest degree.
What we would like to see in your experience:
Strong organizational, attention to detail and time management skills are a MUST!
Ability to provide professional written and verbal communication.
Working knowledge of Microsoft Office, especially Excel, along with other technical suites.
Experience with Salesforce or CRM a plus.
At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the rate for this role to start at $21.64/hourly and will depend on your skills, qualifications, and experience. We encourage all interested candidates to apply.
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com .
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra
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