Sherrill-Lubinski, a PartnerOne company, is seeking a motivated and customer-focused Account Manager to join our dynamic team.
This role is primarily responsible for managing software subscription renewals and driving account expansion opportunities.
The ideal candidate will have a strong understanding of Tibco Messaging and its ecosystem, as well as a proven track record of success in account management or customer success roles within the technology or software industry.
Key Responsibilities: Software Subscription Renewals: Manage and oversee the software subscription renewal process, ensuring timely renewals for all assigned accounts. Account Growth and Expansion: Identify opportunities to expand existing customer accounts through upselling, cross-selling, and promoting additional services or products. Customer Relationship Management: Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor to help them derive maximum value from our solutions. Technical Knowledge: Demonstrate an understanding of Tibco Messaging and its use cases to effectively communicate product features, benefits, and updates to customers. Collaborative Solutions: Work closely with the sales, support, and technical teams to ensure customers' needs are met and that any issues are addressed promptly. Performance Tracking: Monitor account health, customer satisfaction, and product usage to ensure long-term customer retention and success. Negotiation and Contract Management: Handle contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial agreements. Reporting and Forecasting: Provide accurate forecasts on renewal rates, upsell opportunities, and revenue projections for the assigned portfolio. Requirements Education: Bachelor's degree in business, marketing, information technology, or a related field. Experience: 3+ years of experience in account management, customer success, or a related role, preferably within the software or technology sector. Proven experience managing subscription renewals and expanding customer accounts. Technical Skills: Working knowledge of Tibco Messaging and experience discussing technical topics with both technical and non-technical stakeholders. Familiarity with CRM systems and tools (e.g., Salesforce, HubSpot). Soft Skills: Strong interpersonal and communication skills. Ability to work collaboratively in a team environment. Excellent negotiation and problem-solving abilities. Highly organized with attention to detail and ability to manage multiple priorities Preferred Qualifications: Experience working with open-source software or cloud-based solutions. Previous experience in a technical or SaaS-based account management role. Ability to analyze customer data and provide insights to improve customer success. Benefits Competitive salary and performance-based bonuses. Opportunities for career advancement within a growing company. Comprehensive benefits package including health, dental, and vision insurance. Ongoing training and professional development opportunities. A collaborative and innovative work environment.