About Spin.AI Spin.AI is a SaaS Security company based in Palo Alto, CA and Los Angeles, CA, protecting enterprises against SaaS ransomware, Shadow IT, non-compliance, data loss and data leak disasters in the cloud.
SpinOne is an all-in-one SaaS data protection platform for mission-critical SaaS Apps, such as Google Workspace, Microsoft Office 365, Salesforce, and Slack. SpinOne is the ultimate SaaS data protection platform that delivers the most innovative last line of cyber defense, SaaS data management, and protection for more than 1,500 organizations worldwide. For more information, please visit: https://spin.ai We are searching for a communicative candidate who is proactive and passionate about company products and the clients they serve. An account manager will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends. To succeed in this position, the candidate should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.
\n Duties:Maintaining customer relationships and ensuring customer satisfactionCommunicating with clients to understand their needs and suggest upgrades or additional features.Renew existing customer accountsExpand existing customer accountsBuilding relationships with clients based on trust and respect.Answering product-related queries in a timely manner.Collaborating with internal departments to facilitate client need fulfillment.Collecting and analyzing data to learn more about consumer behavior.Maintaining updated knowledge of company products and services.Resolving complaints and preventing additional issues by improving processes.Identifying industry trends.Acting as a client advocate with a focus on improving the buyer experience. Expectations:Experience in technical support and sales.New Business and/or Account Management experience in the SaaS data protection and cybersecurity industry.Good technical and product knowledge.Excellent communication and interpersonal skills.Good critical thinking and problem-solving skills.Working knowledge of sales software.Bachelor's degree in business, marketing, economics, or related field is a plus What we offer:Unlimited PTOHybrid Office AttendancePaid HolidaysHealth InsuranceDental InsuranceVision InsuranceLife Insurance401(k)Employee Wellness ProgramGreat opportunity to work with amazing people Recent Spin.AI Achievements:1,500+ customers worldwideStrong partnership with Google. Spin.AI partners with Google Chrome Enterprise to help organizations manage risk for browser extensions.Spin.AI has been named as a Representative Vendor in the 2023 Gartner® Market Guide for Backup as a Service.Spin.AI has been named a Strong Performer in The Forrester Wave(™): SaaS Security Posture Management, Q4 2023 Report.$16M Series A (July 2022)
\nWhy join Spin.AI? This is an incredible opportunity to join a fast-paced team with high growth potential to become a new unicorn or decacorn within the next few years.
Dream team of highly motivated and talented people, ambitious goals and challenges that require high analytical, management and communication skills.
EEO Statement Equal Opportunity Employer Spin.AI is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO is the Law poster and its supplement. Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact our HR Manager, Shushan Akopian via ******** .