Account Manager (North America)

Account Managers at Nx own the relationship with our Enterprise customers. They are responsible for managing renewals and driving expansion within existing accounts while maintaining the highest level of customer satisfaction.
What you'll do Build and maintain relationships with customer stakeholders, ensuring their success while working closely with Nx Developer Productivity Engineers (DPEs) who manage the technical solution.
Ensure we're meeting our SLAs and are following internal best practices for account management and customer success.
Lead contract renewal efforts, working closely with stakeholders to drive seamless, on-time renewals.
Lead expansion efforts by identifying opportunities, coordinating demos, trials and annual business reviews to educate additional teams on the benefits of Nx. You'll develop and present business cases to showcase Nx's value and ultimately win expansion business.
• Ensure customer satisfaction during onboarding efforts
• Build and expand relationships with customer stakeholdersEnsure our customers receive the training and support they need
• Attend customer check-ins meetings
• Work closely with Nx Developer Productivity Engineers to identify account expansion opportunities
• Lead activities to drive account expansion including, annual business review sessions, demos, trials and onsite visits
• Own the lifecycle of renewal and expansion contracts
*Occasional travel to visit customers and to attend industry events.
Key outcomes of this position are gross retention rate, net retention rate, and customer satisfaction scores.Compensation for this position will include base pay and commissions.
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