Corpay is currently looking to hire an Account Specialist III within our North American Fuel division. This position falls under our fuel line of business and is located in Nashville, Tennessee. In this role, the Account Specialist III is the primary client services contact responsible for supporting retention, client/product technical support, client satisfaction, and sustaining client revenue growth using the Corpay One Payment Automation. The associate works with customers who have contracted with Corpay One's automated payment solution software or Corpay One MasterCard products to ensure their cardholders are assisted correctly and timely. They work directly with clients and cardholders to provide day-to-day account support, problem resolution, research, and analysis. The Account Specialist is responsible for developing and executing a client service delivery strategy for their assigned clients around needs, support specifications, and account growth opportunities. You will report directly to the account manager.
How We Work
As an Account Specialist III, you will be expected to work in a remote setting. Corpay will set you up for success by providing:
Assigned workspace in Nashville, Tennessee Formal, virtual training Role Responsibilities
The responsibilities of the role will include:
Providing cardholder training and support and client satisfaction Ensuring compliance with state regulations and contributing to the revenue generated by the division. Conducting regularly scheduled calls and presentations to review business performance, including training and education. Making decisions regarding the support of the clients assigned to their care Responding to calls before or after normal business hours, as needed Guaranteeing that cardholders and clients receive optimal support and communication regarding cardholder funding. Collaborating with internal departments (i.e., Sales, Product, or Development) to present solutions proactively to retain relationships and grow or retain revenue. Completing the processing of customer requests with minimal assistance and maximum efficiency. Supporting activities may include account maintenance, card order processing, user security, report generation, reconciliation, funding and billing, payment processing, fraud investigation, etc. Effectively mentoring others on standard processes and best practices. Serving as the primary escalation point for contact center customer issues and processes. Qualifications & Skills High school education or equivalent required Minimum of two years of relevant experience required Familiarity with programs such as Salesforce, or other CRM tools is required Excellent verbal and written communication skills Effective team collaboration skills, contributing to a positive and efficient workplace Benefits and Perks Medical, Dental & Vision benefits are available the 1st month after hire. Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes are offered company-wide. Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time Employee discounts with major providers (i.e., wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
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