Discovery is a specialty healthcare advocacy agency dedicated to helping pharmaceutical clients improve health outcomes in the communities in which they serve. In order to achieve this, we find ways to shape the environment by identifying unmet needs and gaps in the community and developing strategies and tactics for our clients to collaboratively address them. Tactics may include:
Analysis of advocacy landscapes
Conference strategy and coverage
Advocacy resources/tools
Education and awareness
Job Description
Discovery is looking for an outstanding
Account Supervisor
who assists in the development and management of advocacy accounts, strategy and tactics for major pharmaceutical companies and brands. Our ideal candidate will have experience planning and managing projects with the internal agency team as well as the client team. They will have thoroughly mastered the daily tactical elements of the account, actively participate in longer-term strategic planning, and can help shape efficiencies across agency departments.
Other responsibilities for the Account Supervisor position are as follows:
Tactical Execution
Understand project execution, from initiation through completion
Manage and oversee projects/initiatives, including tactical development and execution (including internal and client review)
Guide internal team (creative team and junior staff) and the client, ensuring that jobs are done efficiently and are consistent with client expectations and strategy.
Oversee overarching project/initiative timelines to ensure that all processes run smoothly and all deliverables are sent to the client in a timely fashion
Manage thorough documentation from junior staff including client communications, status reports, contact reports, etc.
Contribute thoughtfully to the tactical planning and creative process
Develop strong and positive working relationships with project management, creative, finance, and other departments
Client Relationship
Understand client needs and dynamics
Own client relationships; communicate directly and frequently with client autonomously. Build rapport and credibility with client peers based on trust and expert counsel. Effectively manage difficult conversations.
Organize/manage and have experience in leading client presentations.
Responsible for day-to-day business leadership, including strategic input
Contribute to overarching account strategy development and implementation
Understand client positioning and strategy thoroughly; have solid competitive knowledge
Keep the team informed of changes in client/competitive climate. Communicate clearly and frequently
Qualifications
Influence and diplomacy in written and verbal communications. Effective but concise communications
Experienced account services professional
Business skills - decision quality, business acumen, dealing with ambiguity
Operating/organization skills- planning & results driven, can help drive agency process and deliverables
4-6+ years of relevant experience in the account services field within the bio-pharmaceutical industry, management consulting discipline, or a similar industry required
A minimum of one (1) year of prior staff management, development, and mentoring experience preferred
Bachelor's Degree Required
Willingness to travel (10 – 15%)
A demonstrated track record of expanding business with existing customers (upselling); and experience supporting new business pitches preferred
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