**Job Title:** Account Support Associate - Remote Work
**Company:** Twenty-First Century Fox
**Location:** Phoenix, Arizona, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Twenty-First Century Fox is seeking a highly motivated and skilled **Account Support Associate** to join our dynamic team. This remote role is ideal for someone who thrives in a fast-paced environment and is passionate about customer service and account management. The successful candidate will serve as a key communication link between our clients and internal departments, ensuring a streamlined and effective account support experience.
**Key Responsibilities:**
- **Client Relationship Management:**
- Develop and maintain strong relationships with clients, ensuring their needs are met effectively and efficiently.
- Serve as a primary contact for customer inquiries regarding account status, services, and solutions.
- **Issue Resolution:**
- Proactively identify and resolve client issues, providing timely and effective solutions.
- Collaborate with internal departments, such as Sales, Marketing, and Technical Support, to address client concerns and implement solutions.
- **Account Management:**
- Monitor account performance metrics, reporting on trends and executing strategies to improve client satisfaction.
- Prepare and present regular updates and reports on account activity to management.
- **Project Coordination:**
- Assist in the execution of client projects, coordinating between various stakeholders to ensure deliverables are met on time.
- Maintain detailed records of project progress and client communications.
- **Training and Support:**
- Provide training and support to clients regarding new products, services, and updates.
- Create and update training materials, manuals, and other documentation for client reference.
- **Administrative Support:**
- Complete necessary administrative tasks related to account management, including scheduling meetings, updating databases, and filing documentation.
- Assist in budgeting, expenses tracking, and financial reporting for accounts.
**Requirements:**
- **Education and Experience:**
- Bachelor's degree or equivalent experience preferred.
- Minimum of 3 years of experience in account management, client support, or a related field.
- **Technical Skills:**
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with project management tools is a plus.
- **Personality Traits:**
- **Energetic:** A positive and enthusiastic approach to client interactions and teamwork.
- **Confident:** Ability to communicate effectively and assertively with clients and colleagues.
- **Soft Skills:**
- Strong problem-solving skills, with the ability to think critically and develop innovative solutions.
- Excellent time management and organizational skills to prioritize tasks effectively in a remote environment.
- Exceptional verbal and written communication skills.
**Benefits:**
- Travel & spending expenses reimbursement.
- Vision insurance coverage.
- Profit-sharing opportunities for eligible employees.
- A working environment that provides opportunities for unlimited personal and professional growth.
**Application Deadline:**
Please submit your application by **October 22, 2024**. We encourage you to apply early as interviews will be conducted on a rolling basis until the position is filled.
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**Equal Opportunity Statement:**
Twenty-First Century Fox is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
