Account Support Officer - Remote Work

Job Description:

Salesforce is seeking a motivated and experienced Account Support Officer to join our team in Denver, Colorado. This is a full-time remote work position at the Associate Level, requiring a minimum of 3 years of relevant experience in account management or customer support.

Responsibilities:1. Serve as the primary point of contact for assigned customer accounts, ensuring high levels of customer satisfaction and retention.2. Work closely with internal stakeholders to understand customer needs and provide timely solutions.3. Manage and track customer inquiries, issues, and resolutions through Salesforce CRM.4. Assist in the development and execution of account management strategies to drive customer engagement and product adoption.5. Provide product demonstrations and training to customers as needed.6. Collaborate with cross-functional teams to deliver a seamless customer experience.7. Proactively identify opportunities for upselling and cross-selling products or services.

Requirements:1. Bachelor's degree in a related field.2. Excellent communication and interpersonal skills.3. Resilient and adaptable personality traits.4. Strong project management skills with attention to detail.5. Proven ability to work independently and prioritize tasks effectively.6. Experience working in a remote or virtual environment.7. Proficiency in Salesforce CRM or similar software is a plus.

Benefits:- Visa sponsorship for eligible candidates.- Paid Time Off (PTO) for work-life balance.- Free accommodation for remote work setup.

Working Environment:At Salesforce, we prioritize exceeding customer expectations and delivering delight. We foster a collaborative and supportive work environment where employees are empowered to make a difference.

Deadline to Apply:Interested candidates should submit their applications by June 20, 2024.

Equal Opportunity Statement:Salesforce is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.