**Job Title:** Account Support Officer - Remote Work
**Company:** Franklin Resources
**Location:** New York City, New York, US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Franklin Resources, a leading global investment management organization, is seeking a dedicated and enthusiastic **Account Support Officer** to join our dynamic team. This entry-level position is ideal for individuals who are looking to start their careers in finance and client services while enjoying the flexibility of remote work. As an Account Support Officer, you will play a crucial role in ensuring our clients receive exceptional service and support.
**Responsibilities:**
- **Client Interaction:** Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly through various communication channels including phone, email, and chat.
- **Account Management:** Assist in managing client accounts, ensuring all documentation is up to date, accurate, and compliant with company policies and regulations.
- **Data Entry & Analysis:** Utilize internal systems to input, update, and track client data. Analyze trends and patterns to provide feedback to management on client satisfaction and service improvements.
- **Presentation Support:** Prepare presentations and reports for internal meetings and client interactions. Enhance the visual appeal and effectiveness of documents using presentation software.
- **Collaboration:** Work closely with Account Managers and other team members to ensure that client requests are fulfilled efficiently and effectively.
- **Resourcefulness:** Proactively seek solutions for client problems and share insights with the team to improve service processes and client interactions.
- **Documentation Maintenance:** Ensure accurate and organized records of client interactions and account transactions while adhering to compliance guidelines.
- **Performance Tracking:** Monitor and report on client service metrics to identify opportunities for improvement.
**Requirements:**
- **Education:** High school diploma or equivalent; relevant coursework or training in finance, business administration, or communications is a plus.
- **Personality Traits:**
- **Hardworking:** Demonstrated commitment to completing tasks and achieving high standards of work quality.
- **Resourceful:** Ability to adapt to challenges, find solutions independently, and think critically under pressure.
- **Soft Skills:**
- **Presentation:** Strong skills in creating and delivering engaging presentations tailored to various audiences.
- **People Management:** Excellent interpersonal skills with the ability to build rapport and effectively communicate with diverse client demographics.
- **Technical Proficiency:** Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word) and an ability to quickly learn new software tools.
- **Availability:** Ability to work flexible hours to accommodate the needs of clients and the team.
**Benefits:**
- Competitive compensation package.
- Flexible remote work environment promoting work-life balance.
- Comprehensive medical coverage.
- Parental leave to support growing families.
- Recognitions and rewards based on performance and merit.
**Working Environment:**
At Franklin Resources, we foster a culture that values performance and encourages personal and professional growth. We recognize and reward our employees based on their contributions, ensuring that hard work and dedication are acknowledged.
**Application Deadline:** ********
Franklin Resources is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
