**Job Title:** Account Support Representative - Remote Work
**Company:** Leucadia National
**Location:** Indianapolis, Indiana, US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**About Leucadia National:**
Leucadia National is a leading provider in the financial sector, committed to delivering high-quality services to our clients while fostering an inclusive and supportive work environment. We pride ourselves on our innovative solutions and dedicated approach to account management.
**Job Summary:**
We are looking for a highly motivated and resourceful Account Support Representative to join our remote team. In this entry-level position, you will play a crucial role in supporting account management functions while ensuring a high standard of service for our clients. This part-time role is perfect for individuals who are eager to contribute to a dynamic team and grow in their professional journey.
**Key Responsibilities:**
- Provide exceptional customer service by promptly addressing client inquiries and concerns via phone, email, and chat, ensuring a positive experience.
- Assist Account Managers with the coordination and administration of client accounts, including data entry, processing orders, and updating account information.
- Collaborate with team members to ensure timely resolution of issues, fostering a teamwork-oriented environment.
- Maintain accurate records of all client interactions and transactions using our CRM software.
- Identify opportunities for process improvements and share insights with the team to enhance efficiency and service delivery.
- Prepare and distribute client communications, reports, and documentation as needed.
- Participate in team meetings and training sessions to develop your skills and knowledge of our services.
- Support the onboarding process for new clients, ensuring all necessary documentation and requirements are met.
- Stay informed about industry trends and company offerings to effectively represent our services to clients.
**Requirements:**
- Bachelor's degree or equivalent experience in a related field is preferred; prior experience in customer service or account management is a plus (1 year preferred).
- Strong interpersonal and communication skills, both written and verbal.
- Excellent problem-solving abilities and a proactive approach to addressing client needs.
- High level of emotional intelligence to navigate client interactions and collaborate effectively with team members.
- Must be motivated, resourceful, and possess a strong sense of initiative.
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable learning new software, particularly CRM tools.
- Ability to work independently in a remote setting while managing time effectively and prioritizing tasks.
- Commitment to ongoing professional development and a willingness to learn about the financial industry.
**Working Environment:**
At Leucadia National, we support our employees in their personal and professional development. As a remote team member, you will have the flexibility to work from home while still feeling connected to your colleagues through team interactions and company initiatives.
**Benefits:**
- Competitive retirement plan
- Coverage for travel and spending expenses
- Opportunities for training and professional development
**Deadline to Apply:**
All applications must be submitted by October 22, 2024.
**Equal Opportunity Statement:**
Leucadia National is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals regardless of race, gender, sexual orientation, disability, or any other characteristic protected by law.
Join us at Leucadia National and become a vital part of a team that values your contributions and supports your growth!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
