### Job Title: Account Support Representative - Remote Work
**Company:** eBay
**Location:** San Jose, California, US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience Required:** 4
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#### **Job Description:**
As an Account Support Representative at eBay, you will play a pivotal role in providing stellar customer service and support to our diverse clientele, especially through remote communication platforms. You will engage with customers to ensure they have a seamless experience while using our platform. This role blends account management, customer support, and problem-solving to help enhance our users' experiences while building and maintaining lasting relationships.
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#### **Key Responsibilities:**
- **Customer Account Management:**
- Serve as the primary point of contact for customers requiring support with their eBay accounts, ensuring timely and accurate responses to queries.
- Monitor and manage customer accounts, proactively reaching out to resolve potential issues before they escalate.
- **Issue Resolution:**
- Handle escalated customer service inquiries regarding account issues, order management, and policy inquiries.
- Collaborate with internal teams to troubleshoot and resolve technical and account-related problems.
- **Documentation and Reporting:**
- Maintain accurate records of customer interactions and feedback within our CRM system.
- Prepare reports on common issues, customer satisfaction, and suggestions for improvement.
- **Project Involvement:**
- Participate in cross-functional projects aimed at improving customer service processes and systems.
- Lead initiatives that require teamwork and collaboration across various departments.
- **Training & Development:**
- Provide on-the-job training and support to new hires or temporary staff during peak business periods.
- Stay updated with the latest eBay products, services, and policies to deliver informed support to customers.
- **Customer Education:**
- Educate customers about eBay features, tools, and best practices to optimize their selling and buying experience.
- Conduct feedback sessions to gather insights on customer experiences, serving as a customer advocate within the organization.
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#### **Requirements:**
**Educational & Experience Requirements:**
- A minimum of 4 years of experience in customer support, account management, or a related field.
- Bachelor's degree in Business, Marketing, Communications, or a related discipline is preferred.
**Technical Skills:**
- Proficiency in CRM software and customer support tools.
- Solid understanding of online marketplaces and e-commerce trends.
**Personality Traits:**
- **Dedicated:** Committed to providing excellent customer service and going the extra mile for client satisfaction.
- **Confident:** Ability to handle difficult situations and conversations with ease and professionalism.
**Soft Skills:**
- **Leadership:** Capacity to lead by example and influence others to achieve common goals and deliver excellent service.
- **Project Management:** Effective at managing multiple projects and deadlines, ensuring quality and timely outputs.
**Communication Skills:**
- Exceptional verbal and written communication skills, including active listening and the ability to convey complex information simply and clearly.
**Problem-Solving Skills:**
- Strong analytical abilities to identify issues, think critically, and propose viable solutions.
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#### **Benefits:**
- Comprehensive training and professional development opportunities.
- Access to free food and beverages to support your work-life balance.
- Paid sick leave to ensure well-being.
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#### **Working Environment:**
At eBay, we foster a culture of transparency and open dialogue, encouraging effective communication at all levels. Our remote work culture supports collaboration and inclusivity, ensuring employees feel connected and engaged regardless of location.
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#### **Deadline to Apply:**
Applications will be accepted until **October 2, 2024**.
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#### **Equal Opportunity Statement:**
eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you're passionate about providing exceptional customer support and want to grow your career with eBay, we encourage you to apply!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
