**Job Title:** Account Support Representative - Remote Work
**Company:** Rite Aid
**Location:** San Jose, California, US
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
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### Job Description
Rite Aid is seeking a dedicated and motivated Account Support Representative to join our dynamic team in a remote work capacity. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about providing exceptional support to clients and partners.
As an Account Support Representative, you will play a pivotal role in ensuring the satisfaction of our clients by managing accounts, resolving issues, and building robust relationships within the team. Rite Aid values independent thinkers who enjoy problem-solving and can analyze situations effectively to produce optimal results.
### Key Responsibilities
- **Client Relationship Management:**
- Serve as the primary point of contact for assigned accounts, responding to inquiries, concerns, and requests in a professional manner.
- Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Communicate changes in products, services, and account statuses to clients in a timely manner.
- **Account Support & Problem Solving:**
- Address client issues promptly by analyzing problems and coordinating with necessary internal departments for resolution.
- Document account-related issues, developing and maintaining FAQs and knowledge bases for team reference.
- Assist in identifying patterns in client concerns and collaborate with the team to propose improvements in services or processes.
- **Administrative Duties:**
- Process account updates, changes, and renewals, ensuring that all documentation is accurate and filed appropriately.
- Support billing inquiries and assist departments with any discrepancies or issues related to client accounts.
- Assist in the preparation of reports and analyses regarding account performance and client satisfaction.
- **Collaboration & Teamwork:**
- Foster a cooperative working environment by collaborating with colleagues across various departments to achieve mutual goals.
- Participate in team meetings to discuss client feedback, account statuses, and emerging needs.
- Support training and onboarding for new team members as required, sharing best practices and knowledge.
### Requirements
- **Educational Background:**
- A high school diploma or equivalent is required; a bachelor's degree in business, communications, or a related field is preferred.
- **Experience:**
- A minimum of 2 years of experience in account management, customer service, or a similar role within a corporate environment.
- Prior experience in the retail or pharmacy sector is an advantage.
- **Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools.
- Experience using data analysis tools to derive insights and support decision-making.
- **Personality Traits:**
- Motivated and proactive in taking initiative to address client needs and internal challenges.
- Independent thinker capable of performing tasks without continuous supervision.
- **Soft Skills:**
- Strong problem-solving skills with the ability to analyze situations and propose sound solutions.
- Excellent communication skills, both written and verbal, with the ability to convey complex information simply.
- Capable of working under pressure while maintaining attention to detail.
### Benefits
- **Travel & Spending Expenses:** Reimbursement for necessary travel and spending incurred while performing job duties.
- **Company Transportation:** Access to company transportation as needed for client meetings or events.
- **Remote Work Flexibility:** The ability to manage work from a remote location while maintaining productivity and connectivity with the team.
### Working Environment
At Rite Aid, we encourage a collaborative culture where relationships with colleagues, clients, and partners are valued. You'll be part of a supportive team that prioritizes communication and teamwork to deliver exceptional service and support.
### Application Deadline
Applications will be accepted until **October 7, 2024**. Interested candidates are encouraged to submit their resumes and cover letters highlighting their relevant experience.
### Equal Opportunity Statement
Rite Aid is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
