**Job Title: Account Support Representative - Work from Home**
**Company: Cisco Systems**
**Location: Charlotte, North Carolina, US**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Deadline to Apply: ******** **
**Overview:**
Cisco Systems is seeking a dynamic and passionate Account Support Representative to join our team in a part-time capacity. This role is perfect for ambitious individuals looking to begin their careers in a leading technology company. As a member of our support team, you will play a crucial role in maintaining productive relationships with our clients and ensuring excellent customer service.
**Key Responsibilities:**
- **Client Communication:** Serve as the first point of contact for customers and provide timely, efficient, and friendly assistance via phone, email, and chat.
- **Issue Resolution:** Identify and troubleshoot customer issues effectively, ensuring that client concerns are addressed in a thorough and professional manner.
- **Account Management:** Assist customers with account-related inquiries, including billing questions, service updates, and product inquiries.
- **Documentation:** Maintain accurate records of customer interactions and follow up on unresolved issues to ensure complete resolution.
- **Collaboration:** Work closely with other team members and departments to facilitate smooth communication and support efforts on account escalations or complex issues.
- **Customer Feedback:** Gather customer feedback and insights regarding their needs and experiences to contribute to improving service offerings.
- **Product Knowledge:** Stay updated on Cisco products and services to effectively communicate features and benefits to clients.
- **Continuous Learning:** Participate in training sessions and professional development opportunities to enhance skills and knowledge relevant to the role.
- **Innovation:** Contribute ideas for process improvements and innovations that can enhance the customer experience and operational efficiency.
**Requirements:**
- **Education:** High school diploma or equivalent required; relevant coursework or training in customer service, business, or communications is a plus.
- **Personality Traits:**
- **Independent:** Ability to work autonomously and manage time effectively in a remote environment.
- **Passionate:** A genuine enthusiasm for helping others and delivering exceptional service.
- **Soft Skills:**
- **Emotional Intelligence:** Ability to understand and empathize with customer concerns while maintaining a calm and professional demeanor.
- **Innovation:** A creative approach to problem-solving and the willingness to think outside the box to meet customer needs.
- **Technical Proficiency:** Familiarity with using customer relationship management (CRM) software, Microsoft Office Suite, and general computer skills.
- **Communication Skills:** Excellent verbal and written communication skills, with a strong focus on active listening and clarity in conversation.
- **Availability:** Flexibility to work in shifts, including evenings and weekends as necessary.
**Benefits:**
- **Joining Bonus:** Competitive joining bonus for new hires.
- **Employee Discounts:** Access to discounted Cisco products and services.
- **Gym Membership:** Complimentary membership to a local gym to promote health and wellness.
**Working Environment:**
At Cisco Systems, we are committed to providing our employees with opportunities for unlimited personal and professional growth. Our supportive and collaborative work environment encourages innovation, creativity, and a strong sense of community.
**Equal Opportunity Statement:**
Cisco Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.
If you are eager to kickstart your career in a supportive and innovative environment, we encourage you to apply before the deadline of October 22, 2024. Join Cisco Systems in helping our customers succeed and grow!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
