**Job Title: Account Support Specialist**
**Company: Apache**
**Location: Columbus, Ohio, US**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Application Deadline: October 15, 2024**
**Company Overview:**
At Apache, we are dedicated to empowering our employees to drive innovation and progress. Our collaborative working environment encourages calculated risk-taking and dynamic problem-solving. As an industry leader, we value passion, creativity, and the desire to make a tangible impact in our field. Join us in Columbus as we continue to push the boundaries of excellence.
**Position Overview:**
We are seeking a motivated and enthusiastic Account Support Specialist to join our team. In this entry-level part-time role, you will be responsible for providing exceptional support to our account management team and assisting our clients with their needs. This is a fantastic opportunity for individuals who are driven and passionate about building a career in customer service and account management.
**Key Responsibilities:**
- **Client Support:** Act as a point of contact for clients, responding to inquiries via phone, email, and chat. Ensure timely and effective resolution of client issues and concerns.
- **Account Management:** Assist the account management team in maintaining and updating client records, tracking client engagement, and ensuring accurate account information.
- **Administrative Tasks:** Handle administrative duties such as data entry, filing, and documentation related to client accounts and communications.
- **Collaboration:** Work closely with various internal departments (sales, marketing, and operations) to streamline processes and enhance overall client satisfaction.
- **Feedback Gathering:** Collect and analyze client feedback to identify areas for improvement and relay insights to the account management team for strategy development.
- **Invoice Processing:** Assist in the preparation and processing of invoices, ensuring accuracy and adherence to company policies.
- **Scheduling:** Help coordinate meetings, appointments, and follow-ups for the account management team and clients.
- **Reporting:** Compile and maintain reports related to client accounts and engagement metrics, providing statistical data to management as needed.
**Requirements:**
- **Education:** High School Diploma or equivalent; college coursework in business, communications, or a related field is a plus.
- **Experience:** No prior experience is required; however, relevant internships or volunteer experience in customer service or support roles are a plus.
- **Personality Traits:**
- **Driven:** A strong desire to learn and excel in a fast-paced environment.
- **Passionate:** A genuine interest in supporting clients and contributing to overall company success.
- **Soft Skills:**
- **Time Management:** Ability to prioritize tasks effectively and manage time efficiently to meet deadlines.
- **Negotiation:** Strong interpersonal skills with the ability to negotiate effectively with clients and internal team members to achieve win-win outcomes.
- **Technical Proficiency:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems is a plus.
**Benefits:**
- Profit sharing
- Travel and spending expenses covered for work-related activities
- Visa sponsorship available for eligible candidates
**Working Environment:**
At Apache, we believe in fostering an environment where innovation and calculated risk-taking are encouraged. Our team members are motivated to think creatively and propose new ideas that can lead to impactful results.
**Equal Opportunity Statement:**
Apache is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
Ready to kickstart your career with us? Apply now for the Account Support Specialist position before the deadline of October 15, 2024! We look forward to hearing from you.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
