**Job Title: Account Support Specialist - Remote Work**
**Company: Booking.com**
**Location: Denver, Colorado, US**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**Deadline to Apply: ******** **
**About Us:**
At Booking.com, we are dedicated to making it easier for everyone to experience the world. We're proud to be one of the world's largest travel e-commerce companies, helping millions of travelers around the globe connect with unique accommodations, experiences, and places to explore.
**Job Overview:**
As an Account Support Specialist, you will serve as a vital point of contact for our partners, providing exemplary support and problem-solving to help them maximize their potential on our platform. You will leverage your independent work ethic and reliable nature to analyze situations, resolve issues, and ensure satisfaction among our network of partners, all while upholding Booking.com's commitment to ethical conduct and integrity. This part-time position allows for remote work flexibility.
**Key Responsibilities:**
- Provide timely and effective support to a portfolio of partners via email and chat, addressing inquiries regarding account setup, features, and enhancements.
- Analyze partner performance metrics and generate reports, offering actionable insights to help partners improve their online presence and revenue on Booking.com.
- Proactively identify and troubleshoot issues faced by partners; implement effective solutions while anticipating future challenges.
- Collaborate closely with cross-functional teams, including sales, marketing, and product development, to relay partner feedback and contribute to product improvement initiatives.
- Conduct regular check-ins and follow-ups with partners to ensure satisfaction and gather feedback.
- Maintain comprehensive records of partner interactions and issue resolutions in the management system for future reference.
- Stay updated on Booking.com's tools, services, and policies to provide accurate and thorough support.
- Uphold the highest standards of ethical conduct and integrity in all interactions with partners and colleagues.
**Requirements:**
- Minimum of 3 years of experience in a customer support or account management role, preferably in the e-commerce or travel industry.
- Proven ability to work independently and manage time effectively in a remote working environment.
- Reliable, with a strong sense of responsibility and accountability for own tasks.
- Demonstrated analytical skills with the ability to interpret data, generate reports, and make informed recommendations.
- Excellent problem-solving skills; able to think critically and resolve issues efficiently.
- Exceptional communication skills, both written and verbal, to interact effectively with diverse partners.
- Strong attention to detail and organizational skills to manage multiple tasks and priorities simultaneously.
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- A passion for travel and a good understanding of the hospitality industry is a plus.
**Benefits:**
- Competitive medical coverage to ensure the health and well-being of our employees.
- Profit sharing options to reward your contributions to our company's success.
- Vision insurance to aid in maintaining your eye health.
**Working Environment:**
At Booking.com, we pride ourselves on upholding the highest standards of ethical conduct and integrity across every facet of our business. We value diversity and ensure an inclusive environment where every employee can thrive.
**Equal Opportunity Statement:**
Booking.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.
Join us and be part of a dynamic team that exemplifies innovation and commitment to providing outstanding support to our partners! If you are an independent, reliable individual with a knack for analysis and problem-solving, we want to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
