Job Description
Provides professional customer service to students, families, sponsors and university departments in person, by telephone and by email concerning student and university accounts, including billing, scholarships, financial aid, outstanding and credit balances, payment and budget tuition plans. Requires knowledge of policies and procedures across operations of the Bursar's Office and understanding of key student areas such as Financial Aid, Registration, Housing and Dining, Health Center and Veterans services.Ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information.
Records payments received by the University through cash receipts system and answers complex questions concerning student accounts and university policies and procedures.
Required Qualifications
Experience working in a professional office providing excellent customer service to a diverse customer base;
Experience with funds handling;
Experience using general office equipment and computer software such as Word, Excel and Outlook;
Knowledge of accounts receivable practices;
Strong analytical skills including the ability to analyze, interpret and explain complex financial transactions
Excellent listening and communication skills;
Strong organizational and time management skills;
Ability to work well under pressure with a high degree of accuracy;
Ability to work cooperatively in a team environment;
Ability to work without close supervision and handle diverse tasks and meet deadlines.
Preferred Qualifications
Experience with funds handling in a banking or similar environment, including preparing daily deposits, balancing a cash drawer and/or making change;
Experience interpreting and explaining university policies and procedures;
Experience utilizing Banner or similar relational database;
Demonstrated knowledge or experience of accounting and collection practices for receivables;
A.S. or B.S. in accounting, business administration or similar;
Experience of basic banking principles and practices.
Pay Band
3
Appointment Type
Restricted
Salary Information
Salary range of $38,000-$43,000
Review Date
9/09/2024
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto,Ut Prosim(That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive communitydedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicinecollege, Graduate School , andHonors College . The university has a significant presence across Virginia, including theInnovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerousExtension offices andresearch centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities anduniversity shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
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