Who Are We?San Francisco Federal Credit Union is a reputable financial institution dedicated to providing excellent services and support to our members. With a commitment to integrity and innovation, we strive to meet the diverse financial needs of our community.With an "A" health rating and solid year-over-year growth, San Francisco Federal Credit Union's (SFFedCU) membership is now over 43,000, with assets surpassing $1.4 billion and branches located in San Francisco and San Mateo County. Continuing along its highly successful growth trajectory, SFFedCU is seeking a Service Center Representative.The PositionThis position will serve as an operations and product analyst for Automated Clearing House (ACH) transactions providing oversight of daily processes, information and technical support to members and front-line staff. As part of the Electronic Processing Center team, you will have the opportunity to grow as a payment expert with exposure to additional functions within the Credit Union's Debit/Credit Card, ATM, Share Branch, Share Draft, On-line Bill Pay, wire transfers, travel notifications and payroll services.ResponsibilitiesProvide uncommonly good quality services to our members and Credit Union staff.Perform functions related to ACH files from various systems, including but not limited to, receiving and processing daily files for business customers and internal bank departments.Coordinate daily ACH process to ensure all files are processed within established deadlines for ACH processing windows. This includes, but is not limited to, monitoring reports for duplicates, limit exceptions, errors and processing notification of changes and returns. Verify files to protect bank liability.Work with the appropriate department(s) to resolve any issues related to client ACH files prior to daily cutoff.Establish annual goals, objectives and outcomes for the ACH product and customer satisfaction; Track and monitor key performance indicators and outcomes, maintaining industry awareness of upcoming changes to ACH processes.Partner with other business functions, IT, Risk, Finance, Operations, and other key partners to define and execute on the product strategies.Coordinate responses to requests from Internal Audit, Risk Management, and the Compliance department as well as external regulators (FDIC and The Clearing House).Who Are You?The candidate for this role will need to display proficiency in the use of basic business machines and proprietary electronic channels related to Fedline and NACHA. They will also need to understand and adhere to the following regulations: Reg E; Reg CC; Uniform; OFAC; Bank Secrecy Act/Anti-Money Laundering (BSA/AML); and NACHA operating Rules. The candidate should understand and follow operational policies and procedures; be detail oriented, accurate, and able to work well under pressure with multiple tasks and demands. They should also have strong communication and multi-tasking skills.Additional skills required are advanced analytical skills with the ability to work through complex concepts/data and present well thought-out, simple solutions as well as proficiency with the Microsoft Office Suite of applications.The ideal candidate should also have at least two (2) or more years of ACH payment operations with an AAP Certification or APRP Certification preferred in addition to having two (2) years of college with accounting or computer courses or equivalent electronic processing experience.Why Join Us?The compensation package includes an excellent benefits program including health insurance plans, generous PTO, 401(k) contributions, profit sharing, a competitive base, bi-annual bonuses as well as tuition reimbursement.SFFedCU is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history of cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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