Actimize Support

Job Title : Actimize Support City/State : North Carolina (preference is Charlotte) OR New Jersey.
Modality: On-site (3 days in TIAA office and 2 days remote).
Pay Rate: $43/hr Client Info / Who they are:
Above and Beyond Talent Acquisition is proud to represent our Client - An American multinational Information Technology (IT) services and consulting company. Who we are looking for / Requirements:
Our client is seeking an Actimize Support . Key components we are looking for: 2 years minimum experience as an Actimize Support. Experience on Actimize AIS/RCM/ActOne for at least 3-5 years. Experience on Actimize SAM/CDD/WLF/IFM/UDM solution for at least 3-5 years. Strong knowledge on Actimize application support on ( SAM or ( WLF / IFM ) ) for at least 2+ years in a complex environment. Conversant with Incident Management, Problem management methodology. What you will do / Responsibilities: In this highly visible role, it is expected you will be involved in the following:
Receive, acknowledge, resolve/dispatch Incident tickets. Raise problem ticket for critical/repetitive incidents to identify RCA and permanent fix. Perform code changes as required to restore services. Monitor application health status & monitor log/dashboard to identify issues proactively. Analysis of business inquiries about application functionality and technology processes and troubleshooting of issues. Support the batch processing cycle and resolve any abends. Identify and share efficiency ideas and opportunities to customer for implementation. Provide proactive issue resolution to items. Additional information : COVID vaccine is required.
For more information and to express interest, please contact our inbox : Above and Beyond Talent is an equal opportunity employer and staffing firm. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.
We believe that diversity enriches our work community and enhances the quality of our services. We actively encourage interest from clients and candidates of all backgrounds, and we are dedicated to hiring and fostering a diverse team that reflects the global communities in which we operate.