ADA Assessment Program Director page is loadedADA Assessment Program DirectorApply locations MA - Boston time type Full time posted on Posted 5 Days Ago job requisition id REQ10846At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like? The Program Director works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The Program Director must ensure the most appropriate, timely and effective delivery of ADA Paratransit Eligibility is taking place, in accordance with both MTM and Client requirements. The Program Director ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably, timely, within an efficient manner and with proper customer service. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed. The Program Director also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.
Location: 1000 Massachusetts Ave Boston, MA02118 What you'll do: Provide leadership and management of direct and non-direct reports to include the Assessment team members and support StaffEstablish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely mannerUnderstand and interpret all aspects of the contracted program and serve as the team's Subject Matter Expert, both locally and externallyMaintain working knowledge and abilities of MTM and Client softwareEducate the Client on MTM procedures to ensure full compliance with the contract including documentation and reportingReview service delivery to ensure that the most appropriate and effective abilities assessments are performedRespond to any ADA eligibility complaints and properly document responseAct as a mentor to new employees and assist with the development of team membersConduct education training for employees regarding new and ongoing processes and proceduresWork with support staff to ensure program effectivenessEvaluate assessments and determinations with the assessment staff to ensure accurate resultsRespond to any ADA eligibility or complaints and properly document responseDetermine what functional assessments the applicant will be required to undergoMake the final determination regarding eligibility based upon the application, interview, functional assessment, and any supplemental informationMaintain up-to-date knowledge of cognitive and physical functional assessments, as well as the Americans with Disabilities Act (ADA)Build rapport and communicate with family and natural support network of the applicantSubmit accurate, required reports in a timely mannerMaintain a positive attitude when interacting with support staff, applicants and their caregiversMust conform to MTM's HIPAA standardsConduct one-on-one in-person interviews to assess mobility capabilities as neededConduct physical and/or cognitive functional assessments as neededConduct or perform the following assessments (as needed):FACTS TestMoCAMMSEBeck Anxiety InventoryTinettia Gait and Balance AssessmentResponsible for building required documents and work plans as neededRepresent the organization by embodying the defined culture and MTM Brand Ambassador behaviorsAppropriate knowledge and ability to perform and oversee evaluations as requiredWhat you'll need: Experience, Education & Certifications: Bachelor's degree in Social Services, Rehabilitation, Ancillary Health Care Profession, Business, Occupational Therapy, Physical Therapy or a related field3+ years of professional experience working with individuals with disabilitiesExperience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilitiesExperience conducting information-gathering or functional interviews and/or assessmentsDepending upon location, may be required to possess a valid driver's licenseSkills: Strong interpersonal skills that allow effective working relationships with a diversity of peopleIntermediate level of proficiency or above with the Microsoft Office Suite (Outlook, Word, PowerPoint & Excel)Excellent communication skillsExcellent organizational and multi-tasking skillsAbility to interact effectively with individuals of varying levels of disabilitiesAbility to work flexible hours and adapt to a rapidly changing environmentAbility to handle confidential information in a professional mannerKnowledge of the public transportation system & servicesEven better if you have... Prefer to have licensed occupational or physical therapist with work experience related to evaluation and assessment of functional abilities including motor, cognitive, visual perception, communication, and psychosocial skills and abilities.Familiarity with the assessment process and making final determinations for eligibilityMinimum of 5 years' experience post licensure preferredWhat's in it for you: Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring OpportunitiesSalary Min: $92,320/ annually Salary Max: $125,000/ annually This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture. #MTMTransit
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