Senior Project Manager About the Team:
One of The Sage Group's largest clients, a delivery service provider, is in search of a Project Manager.
As one of the core operations teams, Customer Experience ensures that when there are bumps in the last mile, there's always someone there to help make things right.
This team designs, manages, and operates the client's large and growing global network of support centers, with the goal of delivering outstanding customer experience as reliably as possible.
About the Role: Our team is looking for a Senior Project Manager to help our Seamless Experience teams reduce customer-driven cancellations, customer concern about progress of order and facilitate reorders if a cancellation does occur.This role will work closely with our product team to ensure a customer-first approach and timely execution to the roadmap while owning various operational initiatives to meet the goals above.You'll be a strategic problem solver, responsible for helping ensure that a large team - including operations, product and engineering - is working together seamlessly to provide an exceptional Customer experience. You're excited about this opportunity because you will: Produce, dig into, and use data and insights to identify opportunities to improve speed, quality, effectiveness, and Dasher experience.Accomplish your recommendations from start to finish, from digging into data, to implementing timelines, aligning partners, testing ideas, achieving and measuring results.Partner with support and organization-level leadership to guide priority projects. We're excited about you because: At your core, you're a problem solver, able to solve new problems with new solutionsYou stay oriented to the goal you're trying to achieve and act with urgency to achieve itYou don't mind digging into details and operating at the lowest level of detail, but also can see the big picture and strategy behind decisionsYou want to do right by our customers to provide a scalable, outstanding customer experienceYou have 7+ years of experience in management consulting, finance, private equity, technology or a related fieldProficient in SQL (nice to have) Duration: 2.5 months
Location: Remote
Compensation: $76.93/hr
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