When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Job Summary:Provides administrative support to physicians in their clinical, academic, research and leadership roles.
Job Description:Essential Responsibilities: Answers and screens telephone calls.Takes accurate messages or directs calls to appropriate person.Greets and directs patients, families, visitors, and staff.Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.Schedules patient appointments utilizing scheduling tools and resources.Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.Obtains patient information and materials as needed from referral sources.Prepares patient records for clinical activities and maintains patient records for physicians.Acts as liaison with other departments and external customers in a calm and supportive manner.Handles confidential information appropriately and explains policies and procedures when necessary.Maintains physician's administrative and clinical calendars.Types correspondence, manuscripts, and documents that may require complex formatting.Composes routine correspondence.Transcribes letters and patient notes as needed for physicians and/or facilitates notes and letters in CCC system.Prepares and distributes materials for meetings and committees.Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR).Required Qualifications:High School diploma or GED required.Associate's degree preferred.3-5 years related work experience required.Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Competencies:Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff, and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem-solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues, and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers, and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled. At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation, and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.
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