About us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits program, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Oversee medical practice managers responsible for the operations of clinical services provided by Cooper Care Alliance providers in multiple work sites. Focus on operational standardization, exceptional patient and provider experience, and employee engagement.
Ensure that the CCA practices operate as well connected 'front doors' to the broad services offered throughout Cooper Health. Collaborate to assure seamlessness in service delivery.
Oversee clinical and business operations including budgetary responsibility and reporting, by working closely with physicians, administrators, and senior leadership.
Participate in the development, planning, and ensures efficient operations for all of the ambulatory practices and programs.
Lead practice transformation initiatives, including process improvement to create standardization and protocolization across multiple medical office settings. Balance the needs of multiple stakeholders including office staff, scheduling, systems, vendors, regulatory agencies, senior management, clinical providers, and patients.
The position is accountable for positive outcomes in all areas of leadership: clinical, financial, personnel, physical plant, staff education, quality improvement, and customer services.
Coordinates resources within the CCA to fulfill programmatic directions and goals, including patient and family experience, employee and physician satisfaction and engagement, access to services and marketing. Develop support systems for employee engagement and service excellence initiatives.
Collaborate with CCA physician and executive leaders along with practice leaders to impact improved patient outcomes and achieve quality improvement in patient care processes.
Manage a comprehensive range of integrated programs with the objectives of improving the quality/value of services available to physicians, and improving the overall efficiency, service, and engagement to and with physicians.
Ensure the efficient and compliant operational performance of each inpatient unit and related locations. This includes driving the implementation of a Culture of Service, including daily patient and staff rounding, resulting in improved patient experience, market share growth, and enhanced employee engagement.
Oversees practice operations to include staffing, engagement, quality, and finance.
Directs and coordinates the administration, organization, control, and supervision of the operations.
Responds effectively and promptly to opportunities for CCA growth in both provider count and the number of sites serving the community.
Leads practice transformation in collaboration with clinical leadership, including process improvement and change management campaigns to create standardized and documented processes in the medical office setting.
Plans, develops, and implements new programs to maintain CCA as a leader in innovative community care (BH, etc.).
Leads change management including design and implementation of operational efficiencies including operating models related to appointment scheduling, electronic medical records, and coding systems, purchasing, communication, staffing, and training.
Identifies potential or existing risks/liabilities relating to the respective programs; makes appropriate recommendations to ensure quality care while maximizing revenue.
Develops, maintains, and cultivates effective relationships with medical and administrative personnel to promote communication across teams.
Provides staff support of executive leadership for operational metrics and workflows.
Ensures practice operations are compliant with all regulatory requirements and inspections.
Reviews, interprets, and reports key data to proactively address and/or resolve issues.
Accountable for resource management and project communication.
Represents Cooper Care Alliance both within Cooper Health and with the community, attends appropriate meetings, committees, and work groups.
Serves as a role model and mentor in the effective development of colleagues within charge.
Ensures optimum utilization of CCA facilities and the effectiveness of related programs and activities including diagnostic, treatment, and preventive programs.
Prepares the annual budget for the Center and monitors spending in conformance with established cost controls.
Drives the culture of CCA to exhibit respect for diversity and inclusion.
Inspires the team and is accountable to ensure the team works in a collegial, respectful, and professional environment.
Experience Required
10 years' experience.
Education Requirements
Bachelor's degree preferred.
Master's Degree preferred.
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