Administrative Assistant 1

Job Description: Perform moderately complex administrative support tasks. Receive direction from supervisor and escalate non-routine questions. Interact with client personnel on a range of information. Required Qualifications: 2+ years of administrative or business support experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. PROJECT SUMMARY responsible for supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, customer service and technical support. JOB DUTIES:
identifies, researches and resolves problems in a timely fashion, following established guidelines
Reconciles reports and distributions and maintains differentiating, processing and reconciling transactions: resolving customer inquiries
identifying external customer needs and evaluating risk
Assisting with special projects related to product conversion and new product development TOP SKILLS
2 years of customer support experience.
Must be comfortable with technology, able to walk a client through troubleshooting items like clearing their cache.

Able to model data in Excel, and do pivot tables.
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