Benefits: Bonus based on performance Paid time off Training & development Benefits/Perks Professional environmentTraining and coaching providedLots of interaction with prospective customers, existing customers, staff, vendors, etc.Perfect for those who are organized and like structureEnjoys talking on the phone and coordinating appointmentsAdvancement opportunities Company OverviewUSA Insulation is not your typical new construction or attic-only insulation company.
USA Insulation is the sole provider of USA Premium Foam® Insulation, which allows homeowners to make their residences more comfortable and significantly reduce energy consumption.
We have insulated over 100,000 homes and boast an outstanding customer satisfaction rating.
USA Insulation Administrative Assistants and Phone Sales Specialists are the first points of contact for potential and existing customers.
It's essential the person in this position represents the company in a professional manner while preserving USA Insulation's customer-first philosophy.
We see this position as the hub of all that takes place within each department.
Being responsible for helping schedule appointments, and installations, and ensuring our customers are satisfied requires a commitment to great service.
We often hear how rewarding this position can be since it works with all the departments and customers.
Job Summary To assist in the overall assistance and maintenance of the office.To perform all administrative duties set forth in this Job Description to ensure the success of the USA Insulation Franchise.Feel comfortable making many daily outbound phone calls to prospects, past customers, and contacts collected from eventsBe able to determine if leads qualify for our servicesSchedule appointments for in-home sales consultantsHave experience in handling various personalities, objections, and requests in a timely manner Essential Functions Ability to answer 5-line phone Take calls, messages and perform all related phone system tasksMaintain office supplies and equipmentSet up and maintain varied office files of records, reports, and correspondence required for reference and efficient operation of the office; maintain logs and records of office activities; compile and summarize information for regular or special reports from a variety of sourcesType letters, reports, e-correspondence, and other related forms from rough drafts, notes, recordings, or corrected copy ensuring correctness in format, spelling, and grammar as requested by the supervisorOperate office equipment: PC, typewriter, copier, fax, printer, calculator, etc., and proficiently use software including all Microsoft Office Applications, Internet, electronic mail, and e-calendar programs such as OutlookObtain referrals for Sales Reps Manage call-ins for and set appointments for Sales RepresentativesWhen calls come in for estimates, write all relevant information on the "Lead Sheet" and indicate the area and time on wipe-boardEnter all Sales information on Microsoft Excel Spreadsheet Enter and track all Lead information on Microsoft Excel SpreadsheetSend Customer Satisfaction surveys to all previous customers on a bi-weekly basisSend letters and Customer Surveys to previous customersScreen, sort, and distribute mail and documents; determine which items to respond to independently or which to bring to the supervisor's attention based on the content of communication and knowledge of office and programmatic activitiesProcess outgoing mail and ship express packages as requiredRe-Order any supplies, parts, or materials at the owner/operator's requestAccounts Receivable and Accounts Payable via Quickbooks Payroll via Quickbooks, ADP, or PaychexFollow all Policies and Procedures of USA Insulation while on dutyPerform any and all other functions or tasks assigned by the department manager Status Scope Reports directly to Owner/OperatorType 40-60 WPMMust be able to read and writeMust be able to speak EnglishThorough knowledge of ComputersKnowledge of 5-Line Phone SystemWorking knowledge of Microsoft Office including Word, Excel, Outlook & Access Qualifications High School Diploma or equivalent1-2 years of previous experience as a receptionist, Administrative Assistant, or Office ManagerCommitment to Customer Service on the job.
Constant: Activity is continually occurring and required to perform the essential functions of the job.
Compensation: $12.00 - $14.00 per hour
At USA Insulation, we put our clients first!
We are committed to being the best insulation service on the market today, and we want our team to share that vision.
In 1985 our founder started USA Insulation with the determination to ensure a great customer experience for each homeowner he worked with.
Since then we have insulated over 100,000 homes and are just as dedicated to ensuring that experience for each of our customers every day.
Today we have a national footprint that continues to expand with independently owned franchise locations throughout the United States.
Our customers tell us that we are professional, focused on solving their insulation needs and deliver proprietary products only available to our locations.
This has led to an impeccable reputation in the industry and online.
We understand that taking care of our customers and our staff is critical to our success.
If you are a positive and hardworking individual who is looking for great working environment, year round work, and a position that will have positive impact on others then USA Insulation might be the place to build a career.