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Provides administrative and clerical support to a funeral home, cemetery, or a combination of these facilities.
Duties include greeting and meeting with at-need cemetery families and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
JOB RESPONSIBILITIES Performs reception duties Verifies at-need files before meeting with families Performs blind checks Follows up with memorial renderings, processes and timelines Prepares marker monument placement paperwork Designs memorials Notifies families when flowers are placed Sets Arrangement Continuation Appointments Serves at-need cemetery families Stands graveside services and provides support to the families Sets follow-up visits at the at-need arrangement conference Logs information for Family Service Counselors Prepares and processes Veteran's Paperwork Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules Receives and processes payments and contracts Processes accounts payable transactions Assists Location Management, Sales, and Family Service Counselors Greets family members and friends Communicates client family's needs promptly and accurately to the appropriate staff member Conveys a sense of concern and empathy with client family members at all times Responds to customer inquiries via telephone, internet and in person Maintains professional and cooperative relationships with county clerk, medical examiner and physicians MINIMUM REQUIREMENTS Education
High School or equivalent
Experience 1 - 2 years of experience in an office clerical or customer service capacity required Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities Flexible schedule - MUST be available to work weekends Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience MS Office Suite experience preferred Basic mathematics skills required Good verbal and written communication skills Strong organizational skills and detail oriented High level of compassion and integrity Ability to maintain confidentiality
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Postal Code: 60453
Category (Portal Searching): Administration and Clerical
Job Location: US-11333 South Central Avenue, Oak Lawn, IL - Chapel Hill Gardens South Funeral Home & Cemetery