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Provides administrative and clerical support to a funeral home, cemetery, or a combination of these facilities.
Duties include greeting and meeting with at-need cemetery families and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
JOB RESPONSIBILITIES Performs reception dutiesVerifies at-need files before meeting with familiesPerforms blind checksFollows up with memorial renderings, processes and timelinesPrepares marker monument placement paperworkDesigns memorialsNotifies families when flowers are placedSets Arrangement Continuation AppointmentsServes at-need cemetery familiesStands graveside services and provides support to the familiesSets follow-up visits at the at-need arrangement conferenceLogs information for Family Service CounselorsPrepares and processes Veteran's PaperworkEnsures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rulesReceives and processes payments and contractsProcesses accounts payable transactionsAssists Location Management, Sales, and Family Service CounselorsGreets family members and friendsCommunicates client family's needs promptly and accurately to the appropriate staff memberConveys a sense of concern and empathy with client family members at all timesResponds to customer inquiries via telephone, internet and in personMaintains professional and cooperative relationships with county clerk, medical examiner and physicians MINIMUM REQUIREMENTS Education
High School or equivalent
Experience 1 - 2 years of experience in an office clerical or customer service capacity requiredExperience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities Flexible schedule - MUST be available to work weekendsWorking knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experienceMS Office Suite experience preferredBasic mathematics skills requiredGood verbal and written communication skillsStrong organizational skills and detail orientedHigh level of compassion and integrityAbility to maintain confidentiality
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Postal Code: 60453
Category (Portal Searching): Administration and Clerical
Job Location: US-11333 South Central Avenue, Oak Lawn, IL - Chapel Hill Gardens South Funeral Home & Cemetery