**Intro**
Are you ready to explore a world of possibilities, both at work and during your time off?
Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you.
As you embark on a new journey, youll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
+ This role manages and processes Inflight CERS reports, CEER reports (DOT, Disability, LTD, etc.)
and supports Flight Attendants post events by collecting statements regarding events.
+ This role ensures that our team members are submitting mandatory documentation on time and that pertinent details are shared with key stakeholders and regulatory agencies in a timely manner.
+ This role is a part of the Inflight, Support and Response team within the Customer Experience-Flight (NFLT) group.
**What you'll do**
_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.
Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._
+ Process Corporate Event Reporting System (CERS) reports.
+ Complete follow up wellness calls to Flight Attendants to provide support and to attain additional event details when needed.
+ Gather statements for all Customer Experience Escalation and Resolution reports, including by not limited to DOT/ADA complaints, LTD investigations, and Discrimination complaints.
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED equivalency
**Preferred Qualifications- Education & Prior Job Experience**
+ N/A
**Skills, Licenses & Certifications**
+ Knowledge in Microsoft Office to include Word, Excel, Outlook, PowerPoint, etc.
+ Ability to exercise sound judgment in making decisions based on information gathered/reviewed.
+ Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.
+ Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
+ Ability to work independently as well as collaboratively.
+ Excellent interpersonal skills with demonstrated ability to effectively interact with employees at all levels.
+ Ability to establish and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, and respect.
+ Ability to work effectively with sensitive information while maintaining confidentiality.
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world?
You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well.
And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.
Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey?
Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment.
It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.