Administrative Assistant with POS Merchant Service Experience Location: Astoria, NY
Pay: $26-$30 per hour (open to discussion for the right candidate)
Job Type: Full-time
Merchant Industry, a growing credit card processing company, is seeking an Administrative Assistant with experience in POS merchant services.
The role involves providing administrative support to the operations team, managing merchant and ISO-related tasks, and delivering excellent customer service.
The ideal candidate should have strong organizational and communication skills, be detail-oriented, and capable of handling multiple tasks while interacting with merchants and ISOs regularly.
Key Responsibilities:
Perform general administrative duties (answering phones, scheduling, managing emails, and preparing reports).Maintain and organize both digital and physical files, ensuring accuracy and proper documentation.Assist in preparing documents for meetings, presentations, and training sessions.Coordinate office supplies and equipment to maintain a smooth office operation.Handle merchant service inquiries via phone, email, or in person, providing prompt and accurate information.Assist with onboarding new merchants and handle various office tasks.Enter merchant data into company systems with attention to detail and accuracy.Assist in processing and following up on merchant service applications, ensuring timely and accurate documentation.Prepare monthly merchant service reports, including transaction summaries and service usage.Monitor and update merchant accounts, addressing discrepancies or issues as they arise.Provide excellent customer service and maintain strong merchant relationships through regular communication.Qualifications:
Education:High school diploma required; associate's or bachelor's degree in business, office administration, or a related field is preferred.Experience:At least 2 years of administrative experience is a plus.Prior experience in the merchant service industry or working with POS systems is required.Familiarity with credit card processing, POS systems (hardware and software), and merchant services programs.Skills:Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Suite.Basic knowledge of POS systems and credit card processing operations.Excellent verbal and written communication skills.Strong attention to detail, organizational skills, and the ability to manage multiple tasks.