Job Description - Administrative Assistant, Sr (3304521) Brigham and Women's Hospital is dedicated to: serving the needs of our local and global communityproviding the highest quality health care to patients and their familiesexpanding the boundaries of medicine through researcheducating the next generation of health care professionalsEvery employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families, and colleagues, excellence in customer service and job performance.
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
People: Focus on serving the community through collaboration and respectSelf Management: Accountability, professionalism and commitment to growth and developmentOrganization: A commitment to quality, service and exceptional performancePRINCIPAL DUTIES AND RESPONSIBILITIES: Perform administrative duties under minimal supervision at the highest proficiency level.Provide direct support to Division Chief and Administrator.Work is highly complex, non-repetitive and often project oriented.Ability to problem solve and determine the best course of action with little direction.Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.May direct workflow and lead others. Mentor other staff.Work on projects, coordinate work, take initiative using all available resources, follow through on issues when needed, apply knowledge as appropriate with little direction from Supervisor.Track expense budgets, perform basic bookkeeping tasks and create financial reports.Assist with training and orienting staff as needed.Provide cross coverage as needed.Follow HIPAA guidelines for the management of patient privacy and confidentiality.Other duties, as assigned.Level of education required: Minimum of a high school diploma or GED.Work experience required: Minimum three years medical office or administrative support experience required.Some additional training in office systems or other post high school education preferred. Associate's Degree or higher level education preferred, but not required.SKILLS/ABILITIES/COMPETENCIES REQUIRED: Knowledge of practice operations and standards.Understanding of procedures including filing, copying, scanning, printing, and faxing.Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism.Strong organizational, coordination and judgment skills. Ability to prioritize effectively and manage multiple tasks.Advanced computer skills. Ability to use all applicable applications at the highest competency level.Ability to problem solve and troubleshoot. Analyze a situation and determine the best course of action within established guidelines.Advanced understanding and use of medical terminology.Advanced comprehension of billing and fiscal information.Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.HOSPITAL WIDE RESPONSIBILITIES: These are required of all staff, regardless of position. Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
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