Administrative Specialist (Bilingual)

Salary: $25.44 - $48.52 Hourly

Location : Manassas, VA

Job Type: Full-Time (FT)

Job Number: 202409274

Department: SOCIAL SERVICES

Division: CUSTOMER SERVICE AND SUPPORT

Opening Date: 10/28/2024

Closing Date: 11/4/2024 11:59 PM Eastern

GRADE: B23

Introduction

Do you have strong administrative experience and are you prepared to take the next significant step in your career?
If so, join a team that does important work for vulnerable families!
The Prince William County Department of Social Services, Customer Support and Services (CSS) Division is looking for a bilingual (English/Spanish) administrative specialist to deliver information and assistance to our customers.
The successful candidate will work on the Customer Response Team (CRT) to provide information and resources to customers, both on the phone and in the office.
We seek an individual who can understand and communicate complex information with patience and respect, pay strong attention to detail, and can work in a fast-paced environment that often requires multi-tasking.
They must be able to work both independently and collaborate with team members to ensure that we provide excellent service to customers and staff.


Many of our customers have limited English proficiency, with Spanish as their primary language, so it is important that our candidate is fluent in both English and Spanish (listening, speaking, reading, writing.)
The successful candidate must pass a language proficiency test to qualify for employment and to receive additional compensation.


ABOUT THIS ROLE:
The ideal candidate will have strong computer skills, including proficiency in Outlook, Word, and Excel.
They should be able to multitask and manage requests from various individuals and departments.
A passion for communication and effective verbal and written communication skills are essential.

Typical tasks:
Assist customers who are applying for or renewing public benefits (SNAP, TANF, Medicaid, etc.)
Answer customer questions about application processes.
Research cases and provide appropriate information to relevant parties.
Scan documents and enter data into case management systems: LaserFiche, SPIDER and VaCMS.
Perform other administrative tasks related to general office functions.
ABOUT THE DEPARTMENT
The Prince William Department of Social Services has a staff of over 400 and serves the community through adult and child-welfare programs, public benefits distribution, and homeless prevention services.
We annually serve over 100,000 people with the goal of creating self-sufficiency and economic stability.
Prince William County is a beautiful and historic community located thirty miles west of Washington, D.C. With a population over 470,000, we are one of Virginia's fastest-growing counties.
We have excellent schools, a wide variety of food and shopping outlets as well as cultural and recreational opportunities for all ages.
We offer excellent pay and benefits, including affordable health insurance, generous sick and annual leave, paid holidays, Virginia Retirement System, Employee Assistance Programs, Credit Union and more.

MINIMUM EDUCATION/EXPERIENCE: High school diploma or G.E.D.
and 2 years of related experience.

PREFERENCES: Professional level experience providing customer service.
Proficiency using Microsoft Word and Excel Experience using Virginia Case Management Software (VaCMS) or similar case management software.
Bilingual (English/Spanish) WORK SCHEDULE: 37.5 hours/week, Monday - Friday

SPECIAL REQUIREMENTS All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
Candidates must pass criminal history, child protective services and DMV background checks.
Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept of Social Services.
Resource/foster parents for youth from other localities are welcome to apply.
Staff in this position cannot perform their job by teleworking.
HIRING RANGE: $25.44 to $36.98 Hourly

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.


Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits: Temporary Provisional Seasonal employees Click on the link below to explore our plans and rates.


01

I understand that information provided on my application is used to determine my qualifications.
Information on my resume will not substitute for the education, work experience and required fields on the County application.
Only information provided at the time of the application submission will be considered when determining my qualifications.
Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited.
I have read, understand, and acknowledge the above statement. I decline to proceed any further in this process.

02

Are you currently a resource/foster parent for a child in PWC DSS foster care program?
Yes No

03

Position requires a high school diploma or GED.
Please select the highest completed education you have.
Bachelor's degree or higher Associates degree HS/GED None of the above

04

Quantify your professional-level experience providing customer service: 3 or more years 2 years 1 year Less than 1 year

05

Please select the option that best reflects your level of proficiency using MS Word.
Novice - open and edit existing documents; format characters and paragraphs; work with tabs, indents, margins, lists, breaks, spacing and print documents, envelopes, and labels. Intermediate: most of the above and create mail merges and create and format templates and complex tables; customize toolbars; run and record Macros and create a Web Page based on a template and add hyperlinks Proficient: most of the above and create a table of contents, footnotes, endnotes, and cross-references; manage and track document changes, using highlights and comments; insert multimedia elements in a Web Page; Manage Macro commands, create dialogue boxes, and understand the notions of Visual Basic Application programming. None of the above

06

Quantify your experience using Virginia Case Management System (VaCMS) or similar case management software (provide detail in your job history.)
4 years or more years of experience 2 - 3 years of experience 1 year or less experience No experience

07

KERI - Please rate your skill level with Microsoft Excel.
Advanced - This level of skills is required to use advanced techniques for analyzing and manipulating data in Excel.A person with this level of skills is able to automatesome operations, manage Macro commands, andcreate MS Excel applications. Intermediate This level of skills is required to work with multiple worksheets, filter data, use integrate functions, and manipulate databases.With this level of skills, a person understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Basic - This level of skills is required to perform tasks and work with data in worksheets.
A person with this level of skills is able to enter and correct data, modify a workbook, format a worksheet, and use printing functions. No experience

08

Are you bilingual in English and Spanish?
Yes No

Required Question