The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas's natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state's economy by generating travel and enhancing the image of the state.Position InformationClass Code: C067CGrade: GS03FLSA Status: NON-EXEMPTSalary Range: $26,034.00 - $37,749.00SummaryThe Arkansas Department of Parks and Tourism (ADPT) Welcome Center Assistant Manager is responsible for assuming management of the daily operations of a Welcome Center in the absence of the Manager. This position is governed by state and federal laws and agency/institution policy.FunctionsGreets and determines needs of tourists/travelers and provides information regarding travel routes, weather, tourism attractions and services. Makes recommendations to tourists, in order to enhance and/or extend travelers time in Arkansas. Maintains up-to-date knowledge of state travel and tourism opportunities, including highway routes, historic sites, park and recreation opportunities, special events. Attends training tours. Supervises Travel Consultants by preparing schedules, providing training, reviewing work, and conducting performance reviews; maintains time and leave records, personnel files and training files; performs timekeeping duties. Makes critical decisions concerning safety of the Center, employees, the traveling public and security responses to emergency situations. Develops and presents programs to schools and civic organizations; attends and participates in conferences, local tourism meetings and festivals; may serve on local boards and committees; supervises National Tourism Day events. Monitors housekeeping and supervises ordering of supplies, equipment and uniforms. Oversees ordering and stocking of literature inventory. Plans and supervises layout and space allocation. Maintains accurate petty cash accounts, including records, vouchers, journals, receipts and postage inventory. Audits daily visitation records and prepares statistics for monthly reports. Performs other duties as assigned.DimensionsNoneKnowledge, Skills and AbilitiesKnowledge of supervisory practices and techniques. Knowledge of public relations and customer service processes. Knowledge of research and data collection techniques related to travel information dissemination. Knowledge of computer data entry and recordkeeping. Ability to organize and interpret state tourism data. Ability to greet, determine needs and communicate information to visitors and members of the general public. Ability to prepare and provide written and oral information and maintain records and files related to travel/tourism.Minimum QualificationsThe formal education equivalent of a high school diploma; plus one year of experience in business, marketing, or a related field, including one year of supervisory experience. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.LicensesNoneADPHT Welcome Center Assistant ManagerPosition #: ******** Salary: $31,892Grade: GS03Requisition: 39332Location: Arkansas Welcome Center, Van Buren/Fort Smith, ARClosing date: 05/10/2024This position greets and provides travel information to visitors, maps routes for tourists, and provides weather information. Job duties include ordering literature, maintaining the literature logbook, and stocking brochures in literature racks. Applicant will attend in-state familiarization tours. The Assistant Manager enters daily visitation data into the computer to generate monthly reports, serves as the AASIS timekeeper for the facility, and acts as supervisor in supervisor's absence. May make presentations at community functions and work booths at work functions. Welcome Center staff must wear the provided uniform, maintain CPR/First Aid certification (provided), be able to move up to 45 pounds, and must be available to work some weekends and holidays. Applicants must be proficient in Microsoft Office programs.This position offers a full benefit package including paid holidays, annual and sick leave, health insurance and retirement pension.Applicants must meet or exceed these qualifications: The formal education equivalent of a high school diploma; plus one year experience in business, marketing, or a related field, including one year in a supervisory capacity. Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.EOE/AA/ADA Women and minorities are encouraged to apply.Applications accepted online ONLY:This position offers a full benefit package including paid holidays, annual and sick leave, health insurance and retirement pension.
